Majeed Wakili

Canibuild is an IT company for the construction industry. With its cloud based residential sales tool it aims to bridge the communication gap between clients, sales and construction teams to deliver buildable and aligned residential projects. My role as Project Coordinator involves:

• Oversee the onboarding and implementation of Canibuild’s sales tool for builder clients. Ensure that the software is effectively integrated into their existing systems and processes.
• Provide training and support to builder clients, helping them to use the sales tool efficiently. Address any questions or issues they may have during and after the implementation phase.
• Develop project plans for each client’s implementation, setting timelines and managing resources to ensure a smooth rollout of the sales tool.
• Act as a liaison between Canibuild and its clients, ensuring clear and effective communication regarding project status, updates, and any changes.
• Work with clients to customize and configure the sales tool according to their specific needs and requirements. Ensure that the tool aligns with their sales processes and business goals.
• Maintain detailed records of client interactions, project progress, and any issues that arise. Prepare and present reports on the status of each project.
• Gather feedback from clients about the tool and their experience. Work with the product development team to suggest improvements based on client input.
• Address any challenges or technical issues that clients encounter with the sales tool. Develop solutions and work with the support team to resolve these issues promptly.
• Ensure that the sales tool is functioning as intended and meeting the expectations of builder clients. Perform regular checks and follow up on any reported issues.

As a Project Administrator at Canibuild my responsibilities included a combination of administrative, operational, and support tasks.

• Maintain and organize project documentation, including contracts, plans, and correspondence.
• Manage user accounts, permissions, and access controls within the Canibuild platform.
• Act as a liaison between clients, builders, and internal teams. Ensure effective communication.
• Ensure accurate and timely entry of project data into the platform.
• Assist in analyzing project data to identify trends, issues, or areas for improvement.
• Provide support to clients using the Canibuild platform. Answer queries, provide guidance, and ensure a positive user experience.
• Gather feedback from users to help improve the platform and address any concerns or needs.
• Organize and manage meetings, appointments, and project deadlines.

As a Business Development Executive at Canibuild, my role involved the following:

• Identifying and reaching out to potential clients or partners who might benefit from Canibuild's services. This includes researching and targeting leads, conducting initial outreach, and qualifying them based on their needs and potential fit with the platform.
• Building and maintaining strong relationships with clients. This involves understanding their needs, providing tailored solutions, and ensuring a high level of customer satisfaction throughout their journey with Canibuild.
• Developing and implementing sales strategies to drive growth. This could include creating sales pitches, demonstrating the platform’s value, and negotiating contracts.
• Analyzing market trends, competitor offerings, and client feedback to identify opportunities for improvement and new features. This helps in shaping the product roadmap and aligning it with market demands.
• Working closely with marketing, product development, and customer support teams to ensure a seamless experience for clients and to address any issues or opportunities that arise.
• Tracking sales performance, client acquisition metrics, and other relevant data to measure the effectiveness of your strategies and report on progress to management.
• Keeping up-to-date with Canibuild's product features and updates to effectively communicate the benefits and address any technical questions clients might have.

BlueInc Groups is an insurance company that provides life and funeral insurance for clients in Australia and New Zealand.

• Conduct detailed consultations with clients to understand their insurance needs, goals, and financial situations.
• Offer professional advice on different insurance products and services, including life, health, property, and casualty insurance.
• Review and analyze various insurance products to recommend the most suitable options for clients.
• Develop personalized insurance plans based on clients’ needs, preferences, and budget.
• Guide clients through the application process, ensuring all necessary information and documentation are provided.
• Regularly review and update clients’ insurance policies to ensure they remain relevant and provide adequate coverage.
• Establish and maintain strong relationships with clients to foster trust and loyalty.
• Address client inquiries, resolve issues, and provide ongoing support throughout the policy lifecycle.
• Keep accurate records of client interactions, transactions, and policy details.
• Ensure compliance with all regulatory requirements and company policies.
• Participate in training and development programs to enhance your knowledge and skills.
• Share insights and best practices with colleagues to improve overall team performance.