Summary
Overview
Work History
Education
Skills
References
Timeline
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Sean Classmann

Randwick,NSW

Summary

Dynamic hospitality professional with extensive experience as a Lead Brand Ambassador at Wats On Events. Proven expertise in event planning and staff training, fostering strong relationships and enhancing customer satisfaction. Adept at problem-solving and team collaboration, ensuring seamless operations and compliance with industry standards. Committed to delivering exceptional service and memorable experiences.

Overview

6
6
years of professional experience

Work History

Lead Brand Ambassador

Wats On veents
Sydney, NSW
05.2025 - Current
  • Coordinated with vendors to secure necessary supplies for events.
  • Provided training on product knowledge and sales techniques to brand ambassadors.
  • Supervised daily operations of assigned projects from start-up through completion.
  • Maintained strong relationships with clients by providing exceptional service throughout the entire process of each event or activity.
  • Monitored budgeting and expenses associated with each event or activity.
  • Ensured compliance with all applicable laws related to marketing activities.
  • Collaborated with other departments within the company to ensure alignment between teams' goals and objectives.
  • Gathered customer feedback from each event to help shape future initiatives.
  • Organised and executed events from concept to completion.
  • Oversaw on-the-day operations, ensuring smooth execution of the event.

Hotel Manager

Wellshot Hotel
Ilfracombe, QLD
11.2024 - 04.2025
  • Managed daily hotel and pub operations, enrusing smooth service and guest satisfaction.
  • Oragnised and hosted events, including themed nights and community gatherings.
  • Trained and supervised bar, floor and housekeeping staff.
  • Handled stock control and ordering for bar and kitchen supplies.
  • Oversaw daily banking, cash handling, reconciliation.
  • Coordinated with tour companies and welcomes coach groups, delivering a memorable outback experience.
  • Managed rosteing, shift planning and team performance.
  • Maintained compliance with licencing, safety, and hygiene regulations.
  • Mainted a great relationship anfd repour with the locals of the town.

Assistant Restaurant Manager

Eddie Rockets
Dublin, Dublin
09.2019 - 11.2022
  • Created weekly work schedules for all restaurant personnel.
  • Analyzed operational costs and made recommendations for cost savings.
  • Supervised food preparation, ordering of supplies, and inventory control.
  • Planned menus, adjusted prices, monitored food quality, and portion sizes.
  • Assisted in recruiting, training, and scheduling staff members.
  • Ensured that all customer orders were fulfilled accurately and efficiently.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
  • Facilitated communication between waitstaff and kitchen staff during peak hours.
  • Reviewed employee performance data regularly to identify areas needing improvement.
  • Mantained high standards of customer satisfaction and service.
  • Handled customer queries, complaints and importwntly customer recovery.

Education

Bachelor of Science - Honours in Business

Technological University of Dublin
Dublin
05-2023

Skills

  • Event planning
  • Customer feedback
  • Staff training
  • Team collaboration
  • Relationship building
  • Problem solving
  • Customer service
  • Strong leadership
  • Team leadership
  • Conflict resolution
  • Restaurant operations
  • Food and beverage sales
  • Hospitality and accommodation
  • Food safety compliance

References

References available upon request.

Timeline

Lead Brand Ambassador

Wats On veents
05.2025 - Current

Hotel Manager

Wellshot Hotel
11.2024 - 04.2025

Assistant Restaurant Manager

Eddie Rockets
09.2019 - 11.2022

Bachelor of Science - Honours in Business

Technological University of Dublin

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Sean Classmann