Sean Conaghan

Section Waiter / Host

Section Waiter -

• Delivered exceptional table service in a fast-paced, high-volume restaurant, ensuring a seamless dining experience.
• Managed a dedicated section efficiently, balancing multiple tables while maintaining high service standards.
• Provided detailed menu knowledge, including wine pairings and recommendations, to enhance the guest experience.
• Maintained strong communication with kitchen and bar staff to ensure timely service and accurate orders.
• Ensured strict adherence to food safety and hygiene standards in line with restaurant policies.

Host -

• Greeted and welcomed guests with a warm, professional approach, creating an excellent first impression.
• Managed reservations and walk-ins efficiently, optimising table turnover and minimising wait times.
• Coordinated closely with the floor team to ensure smooth seating arrangements and a steady flow of service.
• Assisted with VIP and large party bookings, ensuring special requests were accommodated.
• Handled customer inquiries and resolved any concerns with a proactive and customer-focused attitude.

• Provided expert advice on pet care, nutrition, and product recommendations, ensuring customers found the best solutions for their pets.
• Assisted customers with product selection, including pet food, accessories, and health products, to drive sales and satisfaction.
• Handled transactions efficiently using POS systems, including cash, card, and loyalty program processing.
• Maintained strong product knowledge across a diverse range of pet supplies to confidently answer customer queries
• Assisted in stock control, receiving deliveries, and managing inventory to prevent shortages or overstocking.

• Performed diverse roles throughout the store such as efficient till management and accurate stock control
• Provided expert advice and guidance on selecting pets
• Delivered exceptional customer service with a welcoming attitude
• Enhanced customer satisfaction via knowledgeable service on promotions & products
• Ensured stock control and efficient transactions for optimal customer experience
• Expertly drove sales by advising customers on pet suitability and care

• Actively involved in executing popular weekend buffets, mastering multi-tasking, teamwork, and time management
• Collaborated closely with kitchen staff to ensure smooth service flow, effectively handling any challenges
• Remained calm and composed under pressure, maintaining quality service during busy periods
• Employed a proactive approach to problem-solving, quickly resolving issues to ensure a positive dining experience
• Consistently engaged with guests in a friendly, professional manner, providing personalized service and enhancing the hotel's reputation for outstanding hospitality