Sean Devlin
Geelong,VIC
Summary
Dedicated Account Executive promoting dynamic customer service, issue resolution and relationship building skills. Bilingual and effective at maximizing repeat business opportunities.
Overview
8
8
years of professional experience
Work History
Account Executive
Pallet Logistics
Geelong/Grovedale, Victoria
06.2021 - 08.2024
- Maintained high standards of internal and external customer service.
- Created and maintained communication channels while delivering relevant information to major internal customers and stakeholders.
- Reconciled shipment data between multiple systems to maintain alignment.
- Documented and processed transactions.
- Worked collaboratively with customers and staff at various levels.
- Managed paperwork and necessary information required for client shipments.
- Confirmed signatures for invoices are scanned into the business database.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as the main point of contact in matters relating to client concerns and needs.
- Microsoft Excel, Word, and OneNote competency.
- 2IC competency
- Advised customers on best practices regarding product usage or maintenance procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Created company templates and procedure booklets.
Pallet Logistics
Geelong, Victoria
05.2016 - 03.2017
- Audited Warehousing and Logistics equipment.
- Conducted audits on internal controls and developed reports on findings.
- Applied professional judgment in gathering and evaluating evidence for thorough analysis.
- Composed clear and concise audit findings to deliver comprehensive audit reports.
- Worked closely with management to discuss external audit results and action plans.
Education
High School Diploma -
The Gordon
Geelong2012
Some College (No Degree) - Bachelor of Commerce (discontinued)
Deakin University
GeelongSome College (No Degree) - Bachelor of Laws (discontinued)
Deakin University
GeelongSkills
- Customer Service
- Excellent Communication Skills
- Teamwork and Collaboration
- Account Management
- Problem-Solving
- Customer Relationships
- Time Management
- Verbal and Written Communication
- Microsoft Office
- Documentation and Reporting
- Internet Savvy
- Order Processing
- Opportunities Identification
- Proficient in Online equipment management systems
- Coordinating Paperwork
- Report Writing
Affiliations
- Lifting weights
- Fitness
- Studying
- Spending time with friends
References
References available upon request.
Timeline
Account Executive
Pallet Logistics
06.2021 - 08.2024
Pallet Logistics
05.2016 - 03.2017
High School Diploma -
The Gordon
Some College (No Degree) - Bachelor of Commerce (discontinued)
Deakin University
Some College (No Degree) - Bachelor of Laws (discontinued)
Deakin University
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