Sean Dias
Chipping Norton,NSW
Summary
Guest-oriented hotel manager offering more than 20 plus years of experience in the hospitality industry. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels.
Overview
19
19
years of professional experience
Work History
Hotel Night Manager
Meriton Property Services Pty Ltd
Parramatta, NSW
04.2017 - Current
- Managing the property to maximise revenue during the night shift in the absence of the hotel manager.
- Performing frequent security checks of the property.
- Manage a security team to ensure the safety of guests and hotel property.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Collaborated with daytime management to maintain consistency in hotel policies and procedures across all shifts.
Front Office Supervisor
Holiday Inn Warwick Farm
02.2016 - 04.2017
- Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Coached employees through day-to-day work and complex problems.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Ensured compliance with all relevant local regulations regarding hotel operations and safety protocols.
Guest Services Agent/Asst Night Manager/Night Manager
The Star Casino
03.2005 - 02.2016
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Utilized organizational skills to maintain an attractive lobby area, up-to-date information displays, and well-stocked refreshment stations for guests'' convenience.
- Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty.
- Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
- Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.
- Maintained accurate financial records by reconciling daily transactions and preparing nightly reports.
- Supported marketing efforts by collecting guest feedback on their experiences and sharing insights with management for continuous improvement initiatives.
- Contributed to team success by cross-training in various departments, improving overall efficiency of hotel operations.
- Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
- Increased revenue by upselling additional services such as spa packages or dining options during the reservation process.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with daytime management to implement improvements in hotel policies, procedures, and overall guest experiences.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
Education
St Peters Collage
Colombo, Sri Lanka09.1998
Skills
- 20 yrs experience
- Fluent in English both written and speech
- People Management
- Security awareness
- Complaint Handling
- Customer service focus
- Property maintenance understanding
Timeline
Hotel Night Manager
Meriton Property Services Pty Ltd
04.2017 - Current
Front Office Supervisor
Holiday Inn Warwick Farm
02.2016 - 04.2017
Guest Services Agent/Asst Night Manager/Night Manager
The Star Casino
03.2005 - 02.2016
St Peters Collage