Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sean Donnelly

Mardi,NSW

Summary

Driven Application Specialist with a proven track record at IGT, enhancing customer satisfaction through expert troubleshooting and efficient problem resolution. Skilled in Javascript and user training, I've negotiated favorable vendor contracts and boosted sales with my deep product knowledge. My approach blends technical prowess with strong business analysis, ensuring maximum value and growth.

Overview

8
8
years of professional experience

Work History

Project Management Services- Product Trainer

IGT
02.2016 - Current
  • Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
  • Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
  • Established strong relationships with vendors, negotiating favourable contracts that maximised value for the organisation.
  • Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
  • Reduced customer support inquiries by creating detailed FAQs sections as part of the overall training package.

Education

High School Diploma -

Mitchell High School
Blacktown, NSW
09.2006

Skills

  • Expert Troubleshooting
  • End-user support
  • Business Analysis
  • Data Management
  • User Training
  • Applications Development
  • Mobile Application Support
  • Customer-Oriented

References

Ben Dixon- Management Technical Training- IGT Australia- 0437 177 370

Timeline

Project Management Services- Product Trainer

IGT
02.2016 - Current

High School Diploma -

Mitchell High School

Similar Profiles

CREATE PROFILE
Sean Donnelly