Sean Egan
Sydney,NSW
Summary
Highly experienced collections specialist across multiple roles and regions, including the US and Philippines. Self-managed, highly motivated and an energetic leader with a demonstrated ability to strengthen collections performance. Responsible for planning and executing the successful onboarding of multiple new operations to grow the US business at Credit Corp.
Overview
14
14
years of professional experience
Work History
Head of Collections - US
Credit Corp Group
08.2019 - Current
- Oversee leadership of the US debt purchase operation and supporting functions to achieve all operational performance goals whilst successfully executing on tactical and strategic improvement and growth initiatives
- Prepare operational forecasts, budgets and reports for the Chief Operating Officer
- Monitor revenue and expenditure within the operation to ensure attainment of profit objectives
- In collaboration with the Chief Operating Officer and Head of Analytics, set regular (monthly, annual) targets for assigned debt purchase operations
- In partnership with the Business Improvement Manager and Operations Managers, recommend operational robustness and improvement KPIs for each financial year
- Provide technical insight into potential purchases
- Ensure appropriate operational risk management systems are in place, with particular regard to compliance with all local State and Federal Laws and Regulations and Regulator guidelines
- Determine recruitment targets in conjunction with the Chief Operating Officer and Head of HR
- Continuous succession planning
- Support direct reports in establishing and maintaining effective staff communications and effective change management
Business Improvement and Asset Performance Manager
Credit Corp Group
07.2018 - 08.2019
- Pinpointed opportunities for business improvement and defined and measured success points
- Focused on business improvement initiatives and led and directed projects
- Communicated opportunities for business improvement to operational leaders.
- Developed strategic plans for business improvement, aligning with company goals and objectives
Operations Manager
Credit Corp Group
02.2013 - 07.2018
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards
- Supervised operations staff and kept employees compliant with company policies and procedures
Team Performance Manager
Credit Corp Group
04.2011 - 01.2013
- Managed, coached and developed a team of Customer Relationship Managers to apply quality account treatment and maximise long term value of debt purchase portfolios
- Created a working environment for the team where every individual feels engaged, motivated and has the best possible opportunity to be successful in their role
Senior Customer Relationship Manager
Credit Corp Group
01.2011 - 03.2011
- To successfully locate and accurately profile customers for the active, professional and compliant collection of revenue from a ledger of outstanding debts. To work in conjunction with theTeam Performance Manager as a senior part of a team in the achievement of personal and team targets
Customer Relationship Manager
Credit Corp Group
12.2009 - 01.2011
- To successfully locate and accurately profile customers for the active, professional and compliant collection of revenue from a ledger of outstanding debts
Skills
- Performance driven
- Attention to detail
- Time management
- Problem solving
- Excellent communication
- Critical thinking and decision making
Timeline
Head of Collections - US
Credit Corp Group
08.2019 - Current
Business Improvement and Asset Performance Manager
Credit Corp Group
07.2018 - 08.2019
Operations Manager
Credit Corp Group
02.2013 - 07.2018
Team Performance Manager
Credit Corp Group
04.2011 - 01.2013
Senior Customer Relationship Manager
Credit Corp Group
01.2011 - 03.2011
Customer Relationship Manager
Credit Corp Group
12.2009 - 01.2011
Similar Profiles
LUCYANNA TE-HEI TEARIKILUCYANNA TE-HEI TEARIKI
Debt Collections and customer service call centre at Credit Corp GroupDebt Collections and customer service call centre at Credit Corp Group
Alice YousifAlice Yousif
Senior Customer Relationship Manager at Credit Corp GroupSenior Customer Relationship Manager at Credit Corp Group
Monica SavonaMonica Savona
HR Business Partner, Senior at CREDIT CORP GROUPHR Business Partner, Senior at CREDIT CORP GROUP
STEVEN NGUYENSTEVEN NGUYEN
Customer Service Officer at Credit Corp GroupCustomer Service Officer at Credit Corp Group
Devaki Dee ParthasarathyDevaki Dee Parthasarathy
Manager – Procurement & Commercial (Governance & Assurance) at Transport for NSWManager – Procurement & Commercial (Governance & Assurance) at Transport for NSW