SEAN FRANCOIS

UP Education is the largest private provider of education in New Zealand and has expanded its footprint into Australia with a powerful new EdTech platform and an incredible team from some of the best education and tech companies in the world. The new partnership with Swinburne University of Technology gives student the trust and backing of one of the most prestigious and well-known education brands in Australia.

I am responsible for enrolling potential students in the right course based on their desired career outcomes. My role involves contacting a large number of students via phone and email each day, to build up clientele and monthly sales.

Description/Targets:

• Contacting students that have filled out enquiry forms to close the sale and get them into their course.
• Achieve monthly enrolment targets based on the volume of student enquires.
• Maintain notes in the student relationship management system.
• Maintain quality benchmarks during your student interactions, i.e. have fantastic, motivating conversations with potential students, and enrol them in the course that is best suited.
• Attendance at sales and industry training workshops to improve sales performance.
• Complete any other duties that are required.

Cornerstone powers the future ready workforce. With adaptive HR software designed to unite people, teams, technology, and business, our products inspire a work environment of growth, agility, and success for all. Cornerstone serves over 7,000 customers and 100 million users and is available in 180 countries and 50 languages.

I was previously responsible for growing Cornerstone’s prospect pipeline, generating leads, and identifying sales opportunities for an industry-leading ondemand web-based talent management software solution. My role was to focus on outbound telephone prospecting, identifying new potential opportunities for the sales team.

Description/Targets:

• Undertake outbound prospecting via phone, email, and LinkedIn
• Qualify and align to client's needs, goals, and objectives
• Build and manage a prospect database
• Use Salesforce.com to accurately track relevant prospect and opportunity information
• Build strong internal and external relationships
• Consistently meet or exceed established quotas and targets
• Conduct online research on potential prospects
• Reach out to potential clients through such media channels such as Industry events, tender websites, and LinkedIn.

As a Senior Digital New Business Development Consultant at Cube Online I helped small & medium business owners grow their business through the perfect combination of Software and Digital Marketing Expertise.

I worked with a large client base across multiple industries including Real estate, Trades & Service, Professional services, retail & medical and have experience working with everyone from small independently run businesses, through to large multi-nationals.

My primary responsibility was lead generation for the Sales team. This was a 360 degree role including appointment setting, pre-sales research/meeting preparation, post-sale admin, speaking to existing customers and looking for referrals. I was also involved in the training and development of Digital New Business Development Consultants.

I have experience across Marketing software, Local SEO, Reputation & Review Management and Web design.

Description/Targets:

• 120 calls per day
• Minimum 40+ sat appointments per month
• Conduct outbound calls to existing customers to generate appointments
• Conduct outbound calls to cold leads to generate new business
• Conduct outbound sales calls to potential customers ensuring relevant questions are asked to uncover their needs
• Conduct online research on potential customers
• Data entry into in-house/external systems and CRM
• Overcome objections effectively and in a friendly manner
• Reach out to potential clients through such media channels such as Facebook or LinkedIn
• Consistently achieving 70% conversion rate.

Hipages is an online platform connecting over 135K tradies Australia-wide with home owners to deliver home- related tasks and projects. With over 2 million unique visitors and 100K jobs posted by homeowners each month, the platform has been recognised in the BRW 50 best places to Work in Australia in 2018, 2017, 2011 and 2010, as well as Deloitte Technology Fast 500 APAC in 2017.

Description/Targets:

• 60+ calls per day
• 7 full membership acquisitions
• 30% target conversion rate
• Responsible for new business acquisitions
• High volume of outbound calls, ensuring all leads are followed up that have been sourced and allocated to the team
• Accountable for the maintenance of Salesforce records (CRM)
• Interfacing with professional tradespeople, within a customer service-orientated environment, to ensure repeat business and client satisfaction
• Exceptional organisational skills with a focus specific to a high-volume, fast paced team culture
• Regularly achieving over 40% conversion rate for the month
• Consistently in the top 5% sales revenue achievers.

Description/Targets:

• Student acquisition
• Respond to prospective students through sales calls, webchat and emails
• Oversee a healthy pipeline through actively following up on sales leads
• Maintaining accurate, up-to-date CRM records
• Achieved acquisition sales and individual KPIs across the business
• Provided first line market intelligence and tactical feedback, to ensure customer experience matched brand promise.

Description / Targets:

• 80+ calls per day
• 2.5 - 3 enrollments per day
• $143,000 average target per month
• 12.5% target conversion rate
• 20% paid in full enrollments per month
• Actively engaged in calls to prospective
  students/leads, identifying their individual needs and future goals, while advising them of the most suitable course to undertake with Open Colleges
• Answered inbound calls from prospective students /leads and handled their enquiries to achieve a mutually satisfactory result
• Managed and maintained accurate sales pipeline data, monitoring and reporting on lead and established client feedback around course demand and quality
• Monitoring and providing feedback on lead quality and convertibility
• Collaborating with colleagues to exchange selling strategies and marketing information
• Emphasise product features based on analysis of customers' needs
• Collaborated with members of other departments to complete sales transactions
• Exceeded targeted sales goals by 30%
• Established a high conversion rate of 15%
• Consistently performed in the Top 5%
• Help create induction sales training package.

Description/Targets:

• 60+ Calls per day
• 16 Appointments per day
• 6 Enrollments per day
• $100,000+ Average target per month 10% Target conversation rate
• Managed inbound business and consumer sales and enquiries
• Focused on cross selling on fixed, data and mobile products and services
• Undertook numerous face-to-face product presentations
• Focused on retention and customer services Identified and developed key customer relationships to ensure repeat business
• Scheduled approximately 15-20 appointments/week
• Exceeded targeted sales goals by 10%
• Established a high conversion rate of 20%
• Consistently performed in the Top 5%.