Sean Fraser
Collingwood,Vic
Summary
Results-driven and customer-focused professional with a proven track record in business development. Experienced in driving revenue growth, forging strategic partnerships, and delivering innovative solutions. Consistently meeting and exceeding sales targets, utilizing exceptional sales and negotiation skills to secure optimal outcomes. Effective communicator with strong interpersonal abilities, building relationships and fostering collaboration with diverse stakeholders. Thrives in fast-paced, high-energy environments, demonstrating a goal-oriented mindset and a commitment to continuous growth. Holds a Master's degree in International Business, combining a deep understanding of business strategies with a passion for leveraging technology to maximize opportunities. Dedicated to empowering businesses to achieve success through the intersection of client-centric approaches and cutting-edge solutions.
Overview
6
6
years of professional experience
Work History
High Value Resolutions Consultant
AGL
02.2021 - Current
- Act as a primary liaison between high-value Commercial & Industrial customers (e.g., BHP, Telstra, NBN, Vic Gov, Woolworth's) and the corporation.
- Ranked within the top 1% of sales representatives in the Melbourne centre during the 2021, 2022 and 2023 sales showcases.
- Recognized as the team revenue champion and selected as a member in the prestigious emerging leader program.
- Appointed as the Business Trainer for High-Value resolutions, delivering comprehensive training to agents within the Melbourne High-Value team to effectively handle complex cases.
- Received awards for the Best New Starter and Customer Service awards at the 2021 and 2022 CS Awards Night, recognizing outstanding performance and dedication to delivering exceptional customer service.
- Made recommendations that streamlined adherence scripting and improved customer experience.
- Consistently surpassed all Key Performance Indicators (KPIs) since the successful completion of the probation period in October 2021, demonstrating a track record of exceptional performance and dedication to achieving targets.
Business Development Representative / All-Rounder
REKKI
03.2018 - 05.2020
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Created and implemented strategic business development plans, contributing to organizational growth.
- Conducted cold calling and research to pursue new business opportunities.
- Exceeded target individual average revenue goals year over year.
- Proposed and successfully implemented multiple recommendations for online tool migrations, resulting in streamlined operations and improved efficiency.
- Successfully spearheaded the expansion of Rekki's market presence in Indonesia by cultivating strong relationships with key suppliers, resulting in significant growth and market penetration.
- Implemented a compelling sales script for non-app-adopting suppliers, excelling in managing difficult relationships and delivering unique solutions to complex customer issues.
Sales & Account Management Intern
Gallagher Bassett
11.2017 - 02.2018
- Successful member in Australia's top-ranked intern program in 2018.
- Designed Marketing and Communications with campaigns.
- Gained understanding of GB's sales process and strategy working with the National Business Development Team.
- Supported the Tender Manager with tender writing and research for potential and existing clients.
- Provided web and systems administrative support for the online learning management system.
- Created client insights and reports using GB's CRM (Salesforce).
- Conducted research for GB's Executive Director – Commercial Development, analyzing statistics and data.
- Presented a Sales Rotational Program framework to senior executives, resulting in its company-wide adoption and nationwide rollout.
- Received positive feedback on the presentation, leading to a job offer.
- Collaborated with the National Business Development team to streamline the sales process, enhancing efficiency in preparation for a peak season.
Education
Master of International Business -
RMIT University
Melbourne, VIC06.2018
Bachelor of Commerce -
University of Western Australia
Perth, WA12.2015
Skills
- Customer Needs Assessments
- Sales Strategies
- Goals and Performance
- Verbal and Written Communication
- Team Collaboration
- Technology Aptitude
- Relationship Building
- Problem-Solving
- Results Orientation
- SaaS Model
Additional Information
• Udemy – Learn Python Programming Masterclass – Certificate of Completion
• Udemy - Sport Science - Data Management and Visualization with Excel - Certificate of Completion
• Udemy - Digital Marketing 12 Courses in 1 - Certificate of Completion (specializing FB ads and SEO)
• Technical competence Sales Force, SAP, Slack, Trello, Freshdesk & Telegram.
• Proficient with Microsoft Office.
Timeline
High Value Resolutions Consultant
AGL
02.2021 - Current
Business Development Representative / All-Rounder
REKKI
03.2018 - 05.2020
Sales & Account Management Intern
Gallagher Bassett
11.2017 - 02.2018
Master of International Business -
RMIT University
Bachelor of Commerce -
University of Western Australia
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