Versatile and results-driven professional with strong interpersonal communication skills and a deep understanding of business communications. Experienced across Operations, Customer Service, Account Management, and Design, with a proven ability to build strong internal and external relationships. Holds a Bachelor of Communications and a Diploma in Business, complemented by extensive postgraduate experience and ongoing education. Demonstrated success in both corporate and labor-intensive environments, with hands-on expertise in machinery operation, material handling, and safety compliance. Reliable, detail-oriented, and adaptable team player committed to supporting productivity and organizational goals.
Hi, I’m
Sean Gonzalez
Australia
Summary
Overview
15
years of professional experience
6
Certification
Work History
Pointforce
Labourer
02.2024 - 09.2024
Job overview
- Digging trenches, unloading building materials, and preparing job sites.
- Demolished structure's using electrical equipment, and manual operations; hammer, and other tools.
- Following health and safety procedures, by ensuring the safety of nearby personnel and property.
- Mixed and applied mortar and concrete.
- Completing projects on time and within budget.
- Key Accountability:
Omega
Customer Service Account Manger
05.2023 - 01.2024
Job overview
- Analyzed customer service data to identify and address customer service issues, resulting in improved Customer Experience.
- Interacting with Omega CS B2B customers, via phone, email and internal systems, in response to product or CS (Customer Service) requests in a profession, accurate; timely manner. Act as the voice of the brand.
- Performing administrative tasks and procedures that guarantee customer satisfaction and repair lead-times recommended by Omega (HQ)
- Accurate processing of required operational tasks related to Omega spare parts.
- Working in collaboration with Omega CS technical colleagues in lean (one-piece-flow) operational concept.
- Key Accountability:
- Key result area:
- Spare parts:
Medibank
OSHC Senior Advocacy Consultant
09.2019 - 05.2023
Job overview
- Ensuring unresolved cases have been amended. Dealing with internal and external stakeholders; Hospitals, GP’s, Radiologist, Pathologist, Claims department & Operations Team.
- Providing support and guidance with OSHC products and services, liaison between students and retail staff. Training staff on OSHC products and services.
- Training a team of 6. Ensuring the quality of training is held up to quality standards. Training on how to deal with tough conversations, systems and procedures.
- Problem solving members enquiries, from policy maintenance, sales inquires, terminations, adjustments and claims.
- Specialized online platform for OSHC members, supporting them with txt messaging service.
- Video conference support.
- Understanding, guiding and problem solving members inquiries.
- Key Accountability:
- Case Management:
- Onsite support:
- Facilitator/Trainee:
- Email Correspondence:
- Handling OSHC online messaging service:
- Virtual Campus Support:
- Inbound Customer Service Inquiries:
Newaim
e-commerce specialist
07.2017 - 09.2019
Job overview
- Client communication - email inquires, messaging and online chat.
- Developed an e-commerce platform that integrated with payment gateways and enabled customers to purchase products online.
- Reviewing and editing monthly internal newsletter.
- Account maintenance deliveries and returns.
- Updating product information, specifications for our Ebay account.
- Beyond Group Account: Supplying furniture to our Airbnb account in Sydney. I was managing logistics, returns and new product sales.
- Key Accountability:
- Internal & External Communications:
- Daily Operations Management:
- Product data entry:
- Account Management:
Uber
Uber Driver
01.2015 - 12.2018
Job overview
- Safely and effectively delivered multiple passengers daily.
- Demonstrated proficiency in navigation, utilizing apps to determine the best routes.
- Maintained a clean and safe vehicle to enhance passenger experience. Consistently received high ratings from passengers for excellent communication and service.
- Maintained a driver log and tracked fuel consumption to ensure compliance with regulations.
- Key Accountability:
Nike Chadstone
Operations & Logistics Coordinator
03.2015 - 05.2016
Job overview
- Coordinating delivery crew to ensure the effectiveness and efficiency of the stock room.
- Ensuring rosters are to be completed 3 weeks in advance.
- Invoicing and stock data entry using pronto.
- Processing special order requests and delivery.
- Updating, correcting stock error's with fortnightly detailed reports.
- Key Accountability:
Nike
Sales Associate
01.2010 - 03.2015
Job overview
- Apply industry knowledge to address customers needs and wants
- Resolving customers issues and disputes.
- Developing and maintaining customer relationships.
- Outside work learning - Nike SKU in-house training.
- Key Accountability:
Education
RMIT
Bachelor of Communication
University Overview
RMIT
Advanced Diploma of Business
University Overview
RMIT
Diploma of Business
University Overview
Integrity Education
IV Mortgage Broking & finance
University Overview
RMIT
Bachelor of Design from Fashion
University Overview
Completed 2 years (Equals account can be provided)
Swinburne Online
Bachelor of Design from Communication Design
University Overview
Completed one year
RMIT
Certificate IV from Custom footwear
University Overview
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Time management
Certification
- Drivers Licence
- White Card
- Fork lift Licence (LF)
Languages
English
Spanish
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Virtual Reality
- Artificial Intelligence (AI) and Machine Learning
- Robotics
Timeline
Labourer
Pointforce
02.2024 - 09.2024
Customer Service Account Manger
Omega
05.2023 - 01.2024
OSHC Senior Advocacy Consultant
Medibank
09.2019 - 05.2023
e-commerce specialist
Newaim
07.2017 - 09.2019
Operations & Logistics Coordinator
Nike Chadstone
03.2015 - 05.2016
Uber Driver
Uber
01.2015 - 12.2018
Sales Associate
Nike
01.2010 - 03.2015
RMIT
Advanced Diploma of Business
RMIT
Diploma of Business
Integrity Education
IV Mortgage Broking & finance
RMIT
Bachelor of Design from Fashion
Swinburne Online
Bachelor of Design from Communication Design
RMIT
Certificate IV from Custom footwear
RMIT
Bachelor of Communication
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