Sean James
Canterbury,NSW
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Demonstrating strong communication and interpersonal skills, I am adept at building relationships with diverse stakeholders and delivering on expectations. As an organized and driven self-starter with a strong work ethic, I am client-focused, goal-oriented and committed to delivering positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience's a keen and experienced traveler,
Overview
19
19
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
CITRUS GROUP
06.2024 - 07.2024
- Customer service support via phone and email and online chat
- Outbound calls to customers regarding their orders
- Chat via online chat services
- Answering emails in a professional and timely manner
- Taking inbound calls from customers
- Using computer software to help with inquiries
- Interactions with other customer service representatives.
CUSTOMER SERVICE REPRESENTATIVE
NIGHT AND DAY
05.2024 - 06.2024
- Customer service support via phone and email or chats
- Outbound calls to customers regarding their orders
- Chat via online chat services
- Interact with other customer services representatives
- Take inbound calls
- Use computer programs to help with inquiries.
CUSTOMER SERVICE REPRESENTATIVE
ENCORE CARS
10.2022 - 12.2023
- Customer service support via phone and email inquiries
- Build itineraries using a GDS system
- Book Hotels with a GDS system
- Book Car hire and transfers with our company
- Send complete and updated itineraries.
CUSTOMER SERVICE REPRESENTATIVE
REED & MACKAY TRAVEL
08.2022 - 10.2022
- Customer Service support via answering phone and email inquiries
- Build itineraries using a GDS system
- Issue Airline Tickets
- Book Hotels with a GDS system
- Book Car hire with various car companies
- Send complete and updated itineraries.
CUSTOMER SERVICE REPRESENTATIVE
CORPORATE TRAVEL MANAGEMENT
03.2022 - 07.2022
- Customer Service support via answering phone and email inquiries
- Build itineraries using a GDS system (Amadeus)
- Issue Airline Tickets
- Book Hotels with a GDS system (AOT Hotels)
- Book Car hire with various car companies
- Send complete and updated itineraries.
FREELANCE TRAVEL AGENT
THE TRAVEL CURATORS, A SIMULATED TRAVEL COMPANY
02.2020 - 02.2022
- Design virtual travel and tourism experiences in a simulated environment
- Conduct research to establish benefits of various Australian and international destinations
- Develop itineraries and tour schedules to enhance the virtual travel experience.
WAREHOUSE OPERATOR (CASUAL)
TOLL GROUP/OTHER AGENCIES
03.2019 - 01.2020
- Provide high level service to internal and external customers
- Maintain administrative records of incoming and outgoing goods
- Monitor and action the online bookings system
- Operate high reach and counterbalance forklifts in the moving of stock
- Load and unload trucks and receive and ship incoming and outgoing stock
- Pick and Pack various freight, pallets, parcels and equipment
- Dispatch goods using consignment notes
- Adhere to strict safety policies, procedures and guidelines at all times
- Checked equipment and site for safety issues, reporting hazard when required.
DANGEROUS GOODS SPECIALIST
MAR AIR
11.2018 - 02.2019
- Liaise with internal and external stakeholders to provide effective warehouse operations
- Maintain paper and electronic records of stock movements and deliveries
- Organize the dispatch and delivery of dangerous goods to commercial customers and airports
- Operate high reach and counterbalance forklifts in the moving of stock in-line with safety regulations
- Pick and pack dangerous goods such as radioactive products
- Conduct deliveries to customers throughout the greater Sydney area
- Ship pallets, boxes and containers in and out of trucks and racking equipment using forklifts and other tools
- Accurately monitor stock levels and report discrepancies to management
- Ensure myself my team adhere to strict safety procedures and report any hazards, incidents or near misses
- Maintain cleanliness in the warehouse area and vehicle.
WAREHOUSE OPERATOR (CONTRACT)
TOLL GROUP
10.2017 - 11.2018
- Provide high level service to internal and external customers
- Maintain administrative records of incoming and outgoing goods
- Monitor and action the online bookings system
- Operate high reach and counterbalance forklifts in the moving of stock
- Load and unload trucks and receive and ship incoming and outgoing stock
- Pick and Pack various freight, pallets, parcels and equipment
- Dispatch goods using consignment notes
- Adhere to strict safety policies, procedures and guidelines at all times
- Checked equipment and site for safety issues, reporting hazard when required.
WAREHOUSE OPERATOR
ASSOCIATED CUSTOMS AND FORWARDING SERVICES
07.2017 - 09.2017
- Operate high reach and counterbalance forklifts in the moving of stock
- Pick and Pack various freight, pallets, parcels and equipment for international or domestic forwarding
- Maintain administrative records using MS Office programs
- Dispatch goods using consignment notes
- Monitor and action the online bookings system
- Adhere to strict safety policies, procedures and guidelines at all times
- Ensure work area is kept clean and tidy.
WAREHOUSE OPERATOR / DELIVERY DRIVER
ROYAL INTERNATIONAL COURIERS
09.2008 - 05.2017
- Provide high level service to customers receiving goods
- Adhere to delivery schedule in a fast-paced and pressurized environment
- Dispatch goods using consignment notes and online bookings
- Maintain electronic records of incoming and outgoing freight
- Undertake picking and packing of freight utilizing RF scanner
- Process goods for international and domestic shipping
- Operate high reach and counterbalance forklifts in the shipping of freight
- Perform dispatch processes using 3PL systems
- Resolve customer complaints or issues and escalate when required
- Ensure all work practices comply with strict workplace health and safety policies.
WAREHOUSE OPERATOR
WOOLWORTHS PTY LTD
04.2005 - 09.2008
- Operate motorized forklift in the receiving and shipping of grocery stock
- Unload trucks and receive goods
- Process of stock for redistribution to store locations
- Maintain transaction logs ensuring accurate data entry of information
- Liaise with Delivery Contractors to ensure smooth operations
- Provide leadership, support and guidance to casual staff.
Education
Diploma in Travel and Tourism -
Sydney Institute of TAFE
Certificate III in Travel and Tourism -
Sydney Institute of TAFE
Certificate III in Logistics -
Sydney Institute of TAFE
Skills
- Background in the provision of exceptional customer service
- Experience and knowledge of popular Australian and International travel destinations
- Customer engagement and relationship management
- Maintenance of computer databases and systems
- Confidential management of customer information
- Preparation of travel itineraries
- Accustomed to meeting targets and KPIs
- Knowledge of airfares and travel quoting processes
- Awareness of travel documents required for international travel
- Proficient in MS Word, Excel and various in-house systems
- Excellent communication and skills
- Highly developed interpersonal skills
- Strong customer service focus
- Supportive and collaborative team player
- Driven and goal-oriented
- Flexible and reliable
- Quick learner and willing self-starter
- Punctual and reliable with a high work ethic
- Data Entry
- Inbound and Outbound Calling
- Product Knowledge
- Customer Relationship Management (CRM)
- Call Center Operations
- Customer consulting
- Active Listening
- Microsoft Outlook
- Travel Planning
- Administrative Support
- Prioritization
- Coordination
- Professional telephone demeanor
- Researching
- Paperwork Processing
- Data Collection
- Information Security
References
Available on request
Websites
Certification
- Current Driver's Licence
- Current Forklift Licence
Timeline
CUSTOMER SERVICE REPRESENTATIVE
CITRUS GROUP
06.2024 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
NIGHT AND DAY
05.2024 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
ENCORE CARS
10.2022 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
REED & MACKAY TRAVEL
08.2022 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
CORPORATE TRAVEL MANAGEMENT
03.2022 - 07.2022
FREELANCE TRAVEL AGENT
THE TRAVEL CURATORS, A SIMULATED TRAVEL COMPANY
02.2020 - 02.2022
WAREHOUSE OPERATOR (CASUAL)
TOLL GROUP/OTHER AGENCIES
03.2019 - 01.2020
DANGEROUS GOODS SPECIALIST
MAR AIR
11.2018 - 02.2019
WAREHOUSE OPERATOR (CONTRACT)
TOLL GROUP
10.2017 - 11.2018
WAREHOUSE OPERATOR
ASSOCIATED CUSTOMS AND FORWARDING SERVICES
07.2017 - 09.2017
WAREHOUSE OPERATOR / DELIVERY DRIVER
ROYAL INTERNATIONAL COURIERS
09.2008 - 05.2017
WAREHOUSE OPERATOR
WOOLWORTHS PTY LTD
04.2005 - 09.2008
Diploma in Travel and Tourism -
Sydney Institute of TAFE
Certificate III in Travel and Tourism -
Sydney Institute of TAFE
Certificate III in Logistics -
Sydney Institute of TAFE
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