Sean Males

TAFE NSW Head Teacher is responsible for providing educational leadership in the delivery of high-quality training programs to industry within the Heavy Automotive delivery team at Wetherill Park, NSW. During this role, I was responsible for overseeing the teaching teams (24 teachers and 5 support staff), ensuring compliance with TAFE NSW policies and federal education policies, and fostering strong engagement with industry, students, and the wider community. The Head Teacher drives excellence in learning, teaching, assessment, and customer service, while contributing to strategic and operational outcomes.

Key accountabilities include:

• Educational Leadership – Provide leadership, mentoring, and support to teachers within the trade section, to deliver innovative, high-quality teaching and learning experiences.

• Curriculum and Delivery – Coordinate the design, implementation, evaluation, and continuous improvement of programs to meet industry, student, and regulatory requirements.

• Industry and Stakeholder Engagement – Build and maintain strong industry partnerships to ensure training aligns with workforce needs, and emerging trends.

• Team Management – Lead, coach, and develop teaching staff, managing performance, professional development, and workforce planning.

• Operational Oversight – Manage teaching timetables, workload allocation, and resources to ensure efficient and effective delivery of training programs.

• Student Experience – Champion student success by ensuring high standards in teaching, assessment, support, and customer service.

• Compliance and Quality Assurance – Ensure compliance with regulatory frameworks (ASQA, Smart and Skilled, WHS, TAFE NSW policies), and contribute to quality audits and reporting.

• Financial and Resource Management – Monitor budgets, allocate resources, and contribute to the financial sustainability of the section.

• Strategic Contribution – Support the Faculty/College in achieving business objectives, including innovation, growth, and the delivery of strategic initiatives.

• Safety and Wellbeing – Model and promote a safe, inclusive, and respectful workplace culture, consistent with TAFE NSW values.

Heavy automotive trade teacher responsible for face-to-face and online delivery and assessment to students undertaking studies to complete a qualification as Road Transport or Mobile Plant Mechanics. Providing the development of teaching resources, the delivery of lessons, student coaching and mentoring, and the enrollment and onboarding processes of new students.

Key Responsibilities include:

• Face-to-face delivery of technical lessons and instructions to students (adults and minors).
• Delivery of assessment and providing feedback to students on outcomes.
• • Development and validation of teaching resources, including assessment tasks.
• Industry engagement, with a special emphasis on current technologies, processes, and techniques used and deployed by heavy vehicle manufacturers within the Australian market.
• Development and production of training resources.

National key customer account management is responsible for proactively maximizing FUSO truck sales performance to those customers through follow-up evaluation of current fleet and vehicle efficiencies. Providing reliable support for the brand, and identifying new opportunities.

Key responsibilities include:

• Increase FUSO market share through sales, pricing, market and competitor analysis, and customer satisfaction.
• Provide critical brand knowledge and support on products, promotions, and pricing to new and existing customers.
• Develop and implement fleet sales strategies to achieve desired sales targets.
• Manage current customers, while identifying new future opportunities.
• Provide detailed specification drawings and key recommendations for body and auxiliary equipment, based on customer requirements, to maximize vehicle performance and productivity.
• Ensure budgets are maintained and reviewed within the scope of sales budgets and targets.
• • Prepare tenders, maintain schedules, and provide relevant reports.
• • Develop Fuso ‘Built Ready’ vehicle specification, identify suppliers, and work.

Account management and sales experience, responsible for proactively maximizing FUSO truck’s sales performance in the dealer network, and providing reliable support for the brand and accredited sales dealerships.

Key responsibilities include:

• Drive and support sales growth in partnership with dealer management teams.
• Provide accurate, timely, and reliable product and pricing information to the dealer network.
• Facilitate formal and structured product training for dealership staff to support exceeding sales targets.
• Ensure excellent customer satisfaction in new and existing customer relationships.

• Assist dealership management in developing sales processes and business plans.

• Monitor dealer performance, identify and develop target achievements, and identify process or system cost reductions with recommendations to FUSO Management.
• Assist in the negotiations of major tenders on behalf of FUSO’s Dealer Network.
• Create Target Process Reports and present them to senior management and the board monthly.
• Assist marketing, and attend Field Day, Motorcade, and Truck Show promotions as directed.
• Uphold integrity and the values of our business, including respecting the confidentiality of disclosed information.

Provide key technical assistance and support to NSW, WA dealers, and fleet customers. Maximize customer satisfaction with our FUSO products and services. Provide national technical product training to the Fuso dealer network, and where necessary, on request of the manufacturer, Mitsubishi Fuso Truck and Bus, to international markets.

Key responsibilities include:

• Provide product and technical support for the MBAuP-Fuso Dealer Network, including advanced diagnosis and repairs to the Fuso product.
• Implement and manage the safety recall service campaign, with assistance from the FUSO Service Department and CAG Department.
• • Maintain and develop dealership and customer relationships, both internally and externally, driving training and development for technical staff, whilst developing their technical capabilities.
• Learning and developing new models and technology, and developing technical lesson plans for the domestic dealer network and international distributor.
• Deliver training packages across Australia for dealers and customers.
• Ensuring dealers have access to adequate tools, equipment, and documentation.
• Monitor and track campaign progress, and achieve set campaign targets.
• Reporting on technical safety issues and trends accordingly.
• • Reviewing and actioning goodwill requests according to procedure and delegation of authority policy.
• Submitting regular product quality reports and updates to Japan.
• Working to support our National Fleet Department and our major Fleet Customers.
• • Assisting with the FUSO Engineering Team regularly on varied projects.