Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Mathema

Bunbury

Summary

Dynamic Operations Manager with a proven track record at Excell Disability Services, excelling in strategic issue analysis and operational efficiency management. Enhanced customer engagement and staff development, leading to improved performance outcomes. Skilled in decision-making and collaborative team management, fostering a culture of accountability and excellence.


Overview

7
7
years of professional experience

Work History

Operations Manager

Excell Disability Services
08.2024 - 03.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.

Head of Finance

Excell Disability Services
02.2019 - 03.2025
  • Led implementation of new ERP system, increasing efficiency within the finance department while enhancing data visibility.
  • Oversaw annual audit process, ensuring accurate representation of financial position in accordance with GAAP standards.
  • Managed debt financing activities, negotiating favorable terms to minimize borrowing costs.
  • Managed budgeting process, ensuring accurate forecasting and timely adjustments to meet business needs.
  • Improved financial operations by streamlining processes and implementing new accounting systems.
  • Optimized cash flow management through efficient working capital strategies and investment decisions.
  • Strengthened communication between finance department and other business units, fostering an environment of collaboration across the organization.
  • Negotiated contracts with suppliers for more favorable terms, resulting in significant cost savings.
  • Developed finance team talent through targeted training programs and regular performance evaluations.
  • Provided senior management with strategic financial insights for informed decisionmaking.
  • Assisted with recruiting, interviewing, and hiring new department employees.

Head of Human Resources

Excell Disability Services
08.2020 - 02.2025
  • Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
  • Implemented succession planning initiatives, promoting long-term stability in key leadership positions.
  • Conducted thorough workforce analyses to identify areas of improvement and develop targeted solutions.
  • Managed complex employee relations issues, resulting in improved workplace harmony and satisfaction.
  • Implemented effective performance management systems for ongoing employee development and growth.
  • Reduced turnover rates by cultivating a positive work culture and addressing employee concerns proactively.
  • Streamlined recruitment processes for increased efficiency and reduced time-to-fill rates.
  • Designed effective retention strategies by analyzing exit interviews and other relevant data sources.
  • Oversaw benefits administration, optimizing offerings while controlling overall costs.
  • Championed diversity and inclusion efforts, fostering a more inclusive workplace environment.
  • Collaborated with legal counsel on employment law matters, mitigating risks associated with non-compliance or litigation.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Fast Food Worker

KFC Restaurant
03.2018 - 12.2021
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Processed orders on POS system and accepted cash and charge payments.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
  • Trained newly hired employees on routine tasks and customer service.

Teacher's Assistant

Tuart Forest Primary School
07.2020 - 10.2020
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
  • Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.

Education

High School Diploma -

SEDA College WA
Bunbury, WA
11-2022

Skills

  • Strategic issue analysis
  • Collaborative team management
  • Operational efficiency management
  • Customer engagement
  • Decision-making
  • Workplace conflict mediation
  • Planning and implementation
  • Staff management
  • Operational leadership
  • Staff development
  • Client relationships

Timeline

Operations Manager

Excell Disability Services
08.2024 - 03.2025

Head of Human Resources

Excell Disability Services
08.2020 - 02.2025

Teacher's Assistant

Tuart Forest Primary School
07.2020 - 10.2020

Head of Finance

Excell Disability Services
02.2019 - 03.2025

Fast Food Worker

KFC Restaurant
03.2018 - 12.2021

High School Diploma -

SEDA College WA

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Sean Mathema