Summary
Overview
Work History
Education
Skills
Currentemployer
Personal Information
References
Additional Information
Timeline
Generic

Sean McInnes

Clyde North,VIC

Summary

Highly motivated professional currently employed as a National Investigator for Kmart Group. Successfully investigates internal and external criminal activity across Kmart and Target Stores throughout Australia and New Zealand. Leveraging 7 years of experience as a member of Victoria Police, gaining extensive knowledge and skills in communication, incident management, emergency management, coaching, mentoring, criminal and civil investigations, and interview techniques have been gained. Additionally, valuable expertise in retail management from a previous role at Kmart, where a Certificate 3 in Retail Management was obtained. Known for inspiring, motivating, and supporting colleagues to achieve exceptional results in completing tasks.

Overview

23
23
years of professional experience

Work History

National Investigator

Kmart Group
08.2019 - Current
  • Performed thorough internal and external investigations for Kmart and Target stores in Australia and New Zealand.
  • Liaising with cross-functional teams and key stakeholders to conduct comprehensive investigations
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Collected statements from employees and stakeholders to support the investigation process.
  • Conducted in-depth interviews with staff, capturing and documenting findings of investigations.
  • Liaised with law enforcement to provide assistance in handling queries.
  • Provided law enforcement with comprehensive briefings on internal and external criminal behaviour.
  • Conducted assessments, generated comprehensive reports, and presented actionable suggestions for minimizing future offenses.
  • Leveraged the power of Auror, a Retail Crime Intelligence Platform, for enhanced investigations and collaboration with law enforcement.

Department Manager

Kmart
08.2019 - 07.2022
  • Provided support to stores and maintained business continuity by assuming the role of store manager at various Kmart sites.
  • Successfully oversaw inventory processes, ensuring optimal stock levels were maintained while reducing waste and loss from shrinkage.
  • Increased departmental efficiency by implementing time-saving strategies and streamlining processes.
  • Served as a trainer at the Operational Learning Academy, facilitating the development of new managers through hands-on mentoring and training sessions.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained professionalism in the workplace by proactively resolving conflicts and encouraging open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.

Senior Constable

Victoria Police Force
04.2012 - 08.2019
  • Conducted investigations into various crimes and traffic offences, gathering evidence and interviewing witnesses for successful prosecution.
  • Mentored new recruits during field training exercises, sharing knowledge and expertise to prepare them for success in their careers.
  • Took charge as senior member on scene, effectively supervising junior constables while displaying strong leadership abilities.
  • Confronted and resolved emergency and non-emergency situations.
  • Assisted in the resolution of domestic disputes through mediation and referral to appropriate social services when necessary.
  • Reduced crime rates through proactive policing strategies, such as targeted patrols in high-crime areas and coffee with a cop to foster positive communication between police and the community.
  • Worked with various tasking units during the above period targeting various types of offending.
  • Maintained a high standard of professionalism and integrity, upholding the values and ethics of the law enforcement profession.
  • Provided supervision to police members on patrol and at the station in the capacity of an Acting Sergeant.
  • Took charge of critical incidents as the incident controller
  • Liaising with external agencies, regarding planning and execution of events
  • Addressed and resolved public complaints professionally and efficiently.
  • Aided in the development, implementation, and monitoring of action plans and strategies with a focus on enhancing response times and providing better service to the public.
  • Led and supported a group of 6-10 police members to effectively carry out investigations and drive results.
  • Reviewed and authorised briefs of evidence for court, ensuring sufficient evidence for successful prosecution.
  • Operational member at the Operations Response Unit (ORU) involved in crowd control efforts, contributing to public safety and minimizing disruptions during large events or emergencies.
  • Provided exceptional public service by assisting citizens with non-emergency situations, such as traffic accidents or lost property reports.
  • Maintained high levels of physical fitness for optimal job performance during challenging situations.
  • Participated in ongoing training programs to stay current on new laws, policies, and procedures within the profession.
  • Improved community safety by conducting regular patrols and responding to incidents in a timely manner.
  • Testified in court proceedings as required, presenting clear and concise information on cases under investigation.

Department Manager

Kmart Group
06.2001 - 04.2012
  • Successfully climbed the career ladder, starting from a casual worker and advancing to a department manager through diverse roles in different stores.
  • Successfully managed teams in the coordination of department activities for General Merchandise, Apparel, and Stockroom.
  • Provided support and guidance during store opening and closing.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Provided training and induction for newly hired employees.
  • Managed the rostering process for a workforce of 45 employees
  • Managed cash register to process various forms of payment including cash and credit cards with high precision and exceptional customer service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Boosted store revenue through upselling and cross-selling techniques.

Duty Manager, Sales Assistant and Bicycle Mechanic

Anaconda
05.2007 - 04.2012
  • Night/Weekend Manager (Geelong Store)
  • Supervision of team members
  • Training new team members
  • Upskilling existing team members
  • Resolving customer complaints
  • Opening/Closing the store
  • Money handling (Safe/Banking)
  • Sales Assistance/Bicycle Mechanic
  • Customer Service/Sales
  • Operating point of sale systems
  • Money handling (Cash register)
  • Building, servicing and repairing bicycles
  • Ordering stock
  • Replenishing stock
  • Merchandising new stock.

Education

Diploma of Public Safety (Policing) -

Victoria Police Academy
Glen Waverley, Victoria
12.2012

Certificate III in Retail Management - Retail Management

Kmart Australia
Victoria
01.2006

Victorian Certificate of Education (VCE) Certificate -

Rowville Secondary College
Rowville, Victoria
12.2004

Certificate III in Retail -

Anaconda (Arrow Training Services)
Victoria
06.2009

Skills

  • Work well independently and in a team environment
  • Confident and effective communication, both written and spoken
  • Detailed report writing and data review
  • Problem-Solving
  • Investigation Management
  • Evidence collection and processing
  • Collecting statements
  • Efficient interview techniques
  • Knowledgeable of Microsoft Office package
  • Organised, reliable, detail orientated, highly productive, trustworthy, enthusiastic, ambitious and fast learner
  • Full current Victorian Driver Licence - Car

Currentemployer

Kmart, National Investigator Kmart Grouop (Full Time), 08/2019, current, Conduct Internal and external investigations for Kmart and Target stores in Australia and New Zealand. Conduct investigations with other support functions and stakeholders within the business. Liaise and assist law enforcement with enquiries. Prepare briefs for law enforcement for internal and external criminality. Prepare weekly data and reports for stakeholders., National Investigator, 07/2022, current, Conduct Internal and external investigations for Kmart and Target stores in Australia and New Zealand. Conduct investigations with other support functions and stakeholders within the business. Liaise and assist law enforcement with enquiries. Prepare briefs for law enforcement for internal and external criminality. Prepare weekly data and reports for stakeholders., Department Manager / 2IC, 08/2019, 07/2022, Stock Inventory Manager at Hastings Kids World Manager/2IC at Cranbourne Trainer for the Operational Learning Academy (OLA) pilot program to train the future managers within Kmart.

Personal Information

  • Age: 37
  • Date of Birth: 04/21/1986

References

  • Miss Debra Heap, Fraud, Security and Investigations Manager with Kmart Group. +61 447 152 138.
  • Mr Steve BOYLE, Detective Sergeant with Victoria Police. +61 430 446 681.
  • Mr Ricky LOOI, Owner and Operator of 'Angel's Floral and Event' (Former Sergeant of Victoria Police). +61 437 742 686.
  • Miss Lauren Kane, Kmart Store Manager for Kmart Group. +61 409 197 167.

Additional Information

Currently completing my Certificate IV in Government Investigations.

Timeline

National Investigator

Kmart Group
08.2019 - Current

Department Manager

Kmart
08.2019 - 07.2022

Senior Constable

Victoria Police Force
04.2012 - 08.2019

Duty Manager, Sales Assistant and Bicycle Mechanic

Anaconda
05.2007 - 04.2012

Department Manager

Kmart Group
06.2001 - 04.2012

Diploma of Public Safety (Policing) -

Victoria Police Academy

Certificate III in Retail Management - Retail Management

Kmart Australia

Victorian Certificate of Education (VCE) Certificate -

Rowville Secondary College

Certificate III in Retail -

Anaconda (Arrow Training Services)

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Sean McInnes