Sean O'Connor
Marsden Park,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Technical Services Lead & Site Manager
BASF Australia Ltd
09.2022 - Current
- Managed the technical services and colour lab teams.
- Managed the site regarding projects, EHS requirements and day to day activities.
- Managed third-party contractors, inspecting completed work and ongoing efforts to confirm quality and adherence to prescribed guidelines.
- Supported the extended BASF Technical team, Distribution and Bodyshops with fast and accurate technical support via the phone and email hotlines.
- Developed product and process charts to support the MSO's and independent Bodyshops that use our product portfolios
- Supported the collation and creation of SDS information for our Distribution and Bodyshop networks.
- Liaised with the ICCM / Refinity team regarding program updates / bugs / releases etc.
Technical Services Lead
BASF Australia Ltd
01.2020 - 09.2022
- Managed the technical services and colour lab teams.
- Supported the extended BASF Technical team, Distribution and Bodyshops with fast and accurate technical support via the phone and email hotlines.
- Developed product and process charts to support the MSO's and independent Bodyshops that use our product portfolios
- Supported the collation and creation of SDS information for our Distribution and Bodyshop networks.
- Liaised with the ICCM / Refinity team regarding program updates / bugs / releases etc.
Technical Process Specialist
BASF Australia Ltd
05.2016 - 01.2020
- Provided technical assistance to bodyshop paint staff in the AMA Group during installations, when new staff were employed and when issues arose.
- Reviewed processes in the bodyshops I visited, identifying areas that could be improved, to promote efficiencies in product utilisation and reduce key to key times.
- Supported the TSR's in my team in the scheduling and planning of their call cycles.
- Developed wall charts, to assist the paint shop staff to recall the tasks that they had been trained on, such as products, processes and colour retrieval programs.
Technical Manager
Concept Paints
05.2015 - 04.2016
- Worked closely with the R&D team in the testing and development of new products.
- Worked in project teams to improve the colour tool offering.
- Provided technical assistance and training to the Distribution network staff, on products and processes.
- Provided technical assistance to bodyshop paint staff during system installations, when new staff were employed and when issues arose
- Developed suggestions for technical process improvements to optimize resources.
- Developed product and process charts, to assist the paint shop staff to recall the tasks that they had been trained on.
Technical Services Supervisor
BASF Australia Ltd
01.2008 - 04.2015
- Managed the technical services team.
- Supported the extended BASF Technical team, Distribution and Bodyshops with fast and accurate technical support via the phone and email hotlines.
- Developed product and process charts to support Distribution and Bodyshops that use our product portfolios
- Supported the collation and creation of SDS information for our Distribution and Bodyshop networks.
- Liaised with the ICCM team regarding program updates / bugs / releases etc.
- Supported the collation/ distribution and technical support for all colour retrieval programs.
Education
Spray Painting
TAFE
Mount Druitt, NSW05.1993
High School Diploma -
St Dominics College
Penrith, NSW11.1986
Skills
- Tech Support
- Brand Awareness
- Site Investigations
- New Product Evaluations
- Employee Performance Reviews
- Inventory Audits
- Machinery Installation
- Updating Software
Timeline
Technical Services Lead & Site Manager
BASF Australia Ltd
09.2022 - Current
Technical Services Lead
BASF Australia Ltd
01.2020 - 09.2022
Technical Process Specialist
BASF Australia Ltd
05.2016 - 01.2020
Technical Manager
Concept Paints
05.2015 - 04.2016
Technical Services Supervisor
BASF Australia Ltd
01.2008 - 04.2015
Spray Painting
TAFE
High School Diploma -
St Dominics College
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