Sean O'Rielly
Whyalla Stuart
Summary
Customer/Client service professional with solid experience in driving customer satisfaction and revenue growth.
Skilled in product knowledge, technical solutions, and customer needs assessment.
Strong focus on team collaboration and adaptability to meet changing demands.
Reliable, result-driven, and equipped with excellent communication, computer and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Electrical Sales Consultant
Harvey Norman
01.2021 - Current
- Developed and maintained relationships with clients to understand their electrical product needs.
- Provided expert advice on product specifications, installation requirements, and energy efficiency solutions.
- Assisted customers in selecting appropriate electrical products based on project requirements and budget constraints.
- Conducted product demonstrations to showcase features and benefits of electrical equipment.
- Collaborated with cross-functional teams to improve product knowledge and sales strategies.
- Trained new team members on customer service protocols and technical product details.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Evaluated customer feedback to enhance service quality and address concerns promptly.
- Built strong relationships with customers, leading to increased repeat business and client referrals.
- Conducted product demonstrations and presentations at trade shows, increasing brand awareness and generating new leads.
- Conducted thorough needs assessments for each prospective client, offering customized solutions designed specifically for their unique requirements.
- Assisted in the development of sales strategies that aligned with company goals and objectives while considering current market conditions.
- Collaborated with manufacturers to stay informed on the latest product advancements, ensuring accurate information was shared with clients.
- Achieved consistent quota attainment by utilizing strong negotiation skills during client meetings.
- Increased sales revenue by effectively presenting and promoting electrical products to potential clients.
- Served as a trusted advisor to clients, offering valuable insights into industry trends and emerging technologies that could positively impact their businesses.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Transportation
Call A Car
01.2017 - 01.2021
- Improved customer satisfaction by providing timely and efficient vehicle transportation services.
- Improved customer satisfaction by providing timely and safe transportation services.
- Arranged transportation to admit, transfer or discharge patients.
- Enhanced customer satisfaction by providing safe and timely pet transportation services.
- Offered transportation assistance for appointments, errands, or recreational outings as needed.
- Improved patient outcomes by providing rapid transportation of critical lab specimens.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Sales Consultant
Radio Rentals
01.2014 - 01.2017
- Developed tailored solutions to meet customer needs and enhance satisfaction.
- Maintained up-to-date knowledge of market trends and competitor offerings.
- Collaborated with team members to achieve sales targets and improve performance.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Trained new staff on sales techniques, product knowledge, and best practices.
- Implemented strategic initiatives to optimize sales processes and increase efficiency.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Built relationships with customers and community to promote long term business growth.
- Built diverse and consistent sales portfolio.
Floor Supervisor
Harris Scarfe
01.2012 - 01.2014
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored staff on best practices for customer service and product handling.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored employee performance, providing constructive feedback to enhance productivity.
- Coordinated scheduling of staff shifts to meet operational demands effectively.
- Assisted in developing training materials focused on safety protocols and operational procedures.
- Conducted regular inspections of merchandise displays to maintain visual standards and appeal.
- Resolved customer inquiries promptly, enhancing overall shopping experience and satisfaction.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Assistant Manager
Go-Lo
01.2011 - 01.2012
- Coordinated daily operations to enhance team efficiency and customer service quality.
- Implemented training programs for new staff, promoting knowledge retention and skill development.
- Analyzed sales data to identify trends and optimize inventory management practices.
- Developed employee schedules that maximized productivity while adhering to labor regulations.
- Led initiatives to improve store layout, enhancing customer experience and increasing foot traffic.
- Monitored compliance with health and safety standards, ensuring a safe shopping environment for customers and staff.
- Assisted in budgeting processes by tracking expenses and identifying cost-saving opportunities within operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School -
Stuart High School
01.1993
High School - undefined
Edward John Eyre High School
01.1996
Skills
- Customer Service
- Intermediate Computer Skills
- Business Paperwork
- Meeting KPI Targets
- Cold calling
- Client needs assessment
- Negotiation
- Teamwork and collaboration
- Reliable and responsible
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
Languages
English
Native or Bilingual
Timeline
Electrical Sales Consultant
Harvey Norman
01.2021 - Current
Transportation
Call A Car
01.2017 - 01.2021
Sales Consultant
Radio Rentals
01.2014 - 01.2017
Floor Supervisor
Harris Scarfe
01.2012 - 01.2014
Assistant Manager
Go-Lo
01.2011 - 01.2012
High School - undefined
Edward John Eyre High School
High School -
Stuart High School