Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Papst

Gold Coast

Summary

Dynamic Events Coordinator with a proven track record at Better Living Australia, excelling in project management and crisis resolution. Adept at enhancing guest experiences through effective communication and team leadership, I successfully coordinated logistics for high-profile events, ensuring seamless execution and positive feedback. Committed to continuous improvement and operational excellence.

Experienced with planning and executing variety of events, from corporate meetings to large-scale conferences. Utilizes strong organizational skills to manage multiple aspects of event coordination, including vendor relations and budget oversight. Track record of providing excellent client service and ensuring events run smoothly.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Events Coordinator

Better Living Australia
02.2025 - Current
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated travel and accommodations for event attendees.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.

Food & Beverage Duty Supervisor

Village Roadshow Theme Parks
06.2024 - 03.2025
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Promoted brand loyalty among customers with exceptional service delivery and personalized interactions.
  • Increased revenue by identifying opportunities for upselling and cross-selling products to customers.
  • Maintained a safe and clean environment by enforcing company policies and procedures for staff compliance.
  • Conducted regular audits of cash registers ensuring proper handling of transactions reducing discrepancies.
  • Managed crisis situations calmly involving unhappy customers transforming potential negative experiences into positive resolutions.
  • Assisted in staff recruitment, training, and development efforts to maintain a skilled workforce capable of meeting business objectives.
  • Ensured smooth daily operations by troubleshooting equipment malfunctions and coordinating repairs as needed.
  • Assisted in recruiting, hiring and training of team members.

Food & Beverage Team Leader

Village Roadshow Theme Parks
12.2022 - 06.2024
  • Developed a positive work environment by fostering open communication and teamwork among staff members.
  • Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Improved customer satisfaction by implementing efficient food and beverage service strategies.
  • Streamlined inventory management with efficient ordering and storage procedures.
  • Resolved customer complaints involving food or beverage quality and service.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Maintained highest standards for beverage quality and service.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Controlled food costs and managed inventory.
  • Monitored food inventory and supplies to prevent waste.
  • Supervised food presentation and plating to enhance visual appeal.
  • Served consistent portions following recipes and control standards.

Food & Beverage Senior

Village Roadshow Theme Parks
12.2020 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Food & Beverage Team Member

Village Roadshow Theme Parks
12.2016 - 12.2020
  • Increased overall efficiency by assisting in the preparation of food items and maintaining proper inventory levels.
  • Contributed to higher sales by upselling menu items and promoting daily specials to guests.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized dining area.
  • Built strong relationships with customers by addressing concerns promptly and ensuring their dining experience met high expectations.

Education

Bachelor's Degree - Business

Griffith University
QLD
11-2027

Diploma - Event Management

TAFE QLD.
QLD
12-2019

Diploma - Business

Barrington College
Robina, QLD
11-2018

Queensland Certificate of Education -

Varsity College
Varsity Lakes
11-2018

Certificate III - Tourism

Ignite Education
Currumbin, QLD
11-2017

Skills

  • Event planning
  • Project management
  • Scheduling
  • Time management
  • Event setup and breakdown
  • Decision-making
  • Schedule management
  • Guest management
  • Room setup and breakdown
  • Venue selection
  • Staff management
  • Team building
  • Team leadership

Certification

  • Responsible Service of Alcohol License
  • Responsible Service of Gambling License

Timeline

Events Coordinator

Better Living Australia
02.2025 - Current

Food & Beverage Duty Supervisor

Village Roadshow Theme Parks
06.2024 - 03.2025

Food & Beverage Team Leader

Village Roadshow Theme Parks
12.2022 - 06.2024

Food & Beverage Senior

Village Roadshow Theme Parks
12.2020 - 12.2022

Food & Beverage Team Member

Village Roadshow Theme Parks
12.2016 - 12.2020

Bachelor's Degree - Business

Griffith University

Diploma - Event Management

TAFE QLD.

Diploma - Business

Barrington College

Queensland Certificate of Education -

Varsity College

Certificate III - Tourism

Ignite Education

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Sean Papst