Sean Pilat

Initially responsible for setting up all aspects for the day to day operations of a newly purchased hotel within the company. This included hiring of new staff to fill all positions, training of all positions within the venue. My role required me to implement all regulatory requirements, to meet the local Liquor Accord agreements, council food safety needs and also meeting company compliance.

I was wholly responsible for a large 44 room accommodation area of the business.

Additionally I;

• Directed strategic workforce planning, performance management, and benefits administration.
• Created and implemented aggressive action plan to address pressing cost control needs.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Increased sales by 157% by establishing goals, overseeing performance and mentoring staff.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.

My role at Villa Noosa was varied and allowed me more time to be with my family during a time of need.

• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
• Launched quality assurance practices for each phase of development
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Created and implemented incentive initiative for on-the-job safety and achieved 2 years with no Workers' Compensation claims

• Built loyal account base and long-term business relationships with numerous accounts.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
• Coordinated leadership workshops to educate team members on best practices to optimize productivity.
• Eased team transitions and new employee orientation through effective training and development.
• Developed and rolled out new policies designed to bolster productivity and reduce overall costs.
• Studied latest trends to add new merchandise to product lineup, improving sales revenues by over 40%

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Achieved recognition for contribution to store success by optimizing sales.
• Reduced financial discrepancies by monitoring credit card sales and deposits.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Increased sales revenues by promoting complementary products and educating customers about store promotions.
• Monitored security and handled incidents calmly.
• Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.

• 3Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
• Monitored line processes to maintain consistency in quality, quantity and presentation.
• Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
• Planned promotional menu additions based on seasonal pricing and product availability.
• Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
• Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
• Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
• Collaborated with staff members to create meals for large banquets.
• Implemented successful cross-marketing strategies such as food and wine pairings.
• Kept labor at or below 34% to support business profit targets

• Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
• Collaborated with other personnel to produce and modify menus and selections.
• Generated employee schedules, work assignments and determined appropriate compensation rates.
• Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Collaborated with staff members to create meals for large banquets.
• Implemented successful cross-marketing strategies such as food and wine pairings.
• Hired, managed and trained kitchen staff.
• Developed kitchen staff through training, disciplinary action and performance reviews.