Sean Pinto

Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment. Veteran [Job Title] with [Number] years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.

• Worked with a team to troubleshoot and configure a Rajant Breadcrumb mesh network at Maules Creek Coal, Whitehaven
• Worked with the project team to configure and deploy Barracuda edge firewall appliances as part of the network upgrade project at Whitehaven Coal
• Worked with the project team to configure and deploy cisco core switching at Fitzroy Australia Resources
• Configured and deployed DLink switches for use with the Underground PLC Network at Carborough Downs Mine
• Configured and deployed various enterprise grade switches, routers and firewalls to various client Sites
• Worked with Field Services team to configure and deploy Wireless Access Points and Point to Point links at various mine sites at Whitehaven coal
• Skills Used
• Support of Windows 7, 8, 8.1, 10 and MacOS X
• Microsoft Office Support – Office 2013, 2019 and Office 365
• Support of Windows Server 2012, 2016 and 2019
• Network Administration: Active Directory
• Network Monitoring via Auvik and PRTG
• Configuring and deploying cisco gear, configuring Cisco switches
• Working with and supporting Dell Sonicwall and Barracuda Firewalls
• Configuration and deployment of Ubiquiti Enterprise gear such as point to point links, antennas and Unifi Access Points
• Support of Remote Desktop services such as Microsoft Remote Desktop Services and Citrix
• Email Administration: Exchange On-Premise and Office 365
• Mail Filters: Proofpoint, Reflexion, Office 365 Security and Compliance
• Documenting incidents via Connectwise
• Use of Connectwise Automate for Remote access and Application deployment
• Use of ITGlue for documenting standard processes
• Allianz Global Assistance| CSCFeb 2012 – Sept 2016
• CSC: Field Services Officer
• Duties included working with various organizations to provide Level 2 support as required
• This included end-user application troubleshooting, Printing Support, Server management
• Allianz Global Assistance – Service Desk Team Leader
• Planning and managing team priorities
• Working with various team leaders in other business units to negotiate work scopes
• Continuously monitor and optimize service desk procedures
• Act as escalation point for team members
• Perform monitoring and reporting on IT compliance and security
• 2IC/Senior Service Desk Officer
• Work with the service desk team leader to plan and manage the day to day operational activities of the service desk
• Oversee and manage service desk phone coverage during office hours
• Ensure work done is executed within given expectations and SLAs
• Manage the on-call shift restore
• IT Support Officer
• Level 1 and 2 Service desk operation which includes break-fix problem resolutions of client issues
• Document incidents in the ticketing system and work to resolve client issues in a timely manner within SLA timeframes
• Active Directory User Management
• Software installation/troubleshooting
• SPAR Australia March 2010 – Nov 2011
• SPARPOS is the point of sale solution developed inhouse by SPAR Australia for use by SPAR retail stores throughout Australia
• In addition to my regular duties of providing support to SPAR corporate, I was responsible for the deployment of the SPARPOS application to SPAR franchisee clientele
• Retail training of store staff on SPARPOS use
• Configuration of hardware ordered by SPAR retail stores
• SOE image development and deployment of SPAR SOE to retail store hardware
• Debugging and assisting in the resolution of software bugs with the SPARPOS development team
• Deployment of the SPARPOS retail solution to SPAR retail stores