Innovative Business Development Manager experienced in converting sales leads and managing multiple accounts. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities.
Overview
8
8
years of professional experience
Work History
Business Development Manager
The Motley Hotel
05.2023 - Current
Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Generated new business with marketing initiatives and strategic plans.
Represented company and promoted products at conferences and industry events.
Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Negotiated and closed long-term agreements with new clients in assigned territory.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Hospitality and Real Estate Manager
Amber Property Group
01.2022 - Current
Boosted property sales by implementing innovative marketing strategies and conducting comprehensive market analysis.
Increased portfolio value with strategic acquisition of new properties in high-growth markets.
Leveraged strong negotiation skills to secure favourable contracts with vendors and service providers, resulting in cost savings for managed properties.
Optimized occupancy rates through effective leasing strategies and proactive tenant management practices.
Assisted in the conceptualization and design process of The Motley Hotel, collaborating closely with architects and designers.
Helped manage daily operations, including staff supervision, guest services, and facility maintenance.
Assisted in implementing and refining operational procedures to enhance efficiency and guest satisfaction.
Supported the transition from pre-opening to full operational status, contributing to a seamless launch.
Fostered relationships with key stakeholders, including suppliers, partners, and guests, to support business growth and reputation.
Boosted customer retention rates by maintaining open communication channels and promptly resolving issues.
Increased revenue by identifying upsell opportunities and presenting additional product offerings to clients.
Initiated proactive outreach campaigns to maintain engagement with existing customers and promote brand loyalty.
Strengthened client relationships by proactively addressing concerns and providing timely solutions.
Conducted quarterly business reviews with key accounts for performance evaluation, goal setting, and relationship building purposes.
Collaborated with internal departments to provide seamless support and ensure customer needs were met efficiently.
Analyzed sales data for trends and insights, leading to more targeted marketing efforts that attracted new clients.
Utilized CRM software to track interactions, effectively manage client relationships, and identify areas for growth.
Planned and executed client appreciation events to foster stronger connections between the company and its customers.
Managing Director
JSR Real Estate
11.2019 - 09.2020
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Introduced new methods, practices, and systems to reduce turnaround time.
Increased overall company performance by implementing strategic management initiatives and streamlining operations.
Optimized resource allocation for improved efficiency and profitability across all departments.
Oversaw complex negotiations with suppliers/vendors for favourable contract terms that led to cost savings.
Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Licensed Real Estate Agent
JSR Real Estate
01.2019 - 11.2019
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
Provided ongoing guidance and support to clients during the post-closing period, ensuring their transition into homeownership was seamless.
Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
Developed tailored marketing plans for property listings to maximize exposure and attract potential buyers.
Reviewed market research data and changed sales plans accordingly.
Data Analyst Intern
CBRE
03.2018 - 01.2019
Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools.
Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
Utilized data analytics to acquire and analyze market data, contributing to the successful sale of properties totalling over $450 million.
Junior Project Manager
Amber Property Group
04.2017 - 03.2018
Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
Served as a liaison between technical teams and business stakeholders, facilitating effective communication throughout the project lifecycle.
Assisted in the development of project scopes, objectives, and timelines to ensure successful outcomes.
Vice President
Bridge Road Business Association
01.2024 - Current
Provided strategic leadership and support to advance the association's mission and goals.
Collaborated with the President and board members to develop and implement initiatives that promote local businesses.
Organized and led regular meetings with members to discuss and address business community concerns and opportunities.
Spearheaded marketing and promotional campaigns to enhance the visibility and attractiveness of Bridge Road as a business destination.
Coordinated events and activities designed to drive foot traffic and customer engagement for local businesses.
Facilitated partnerships with local government, organizations, and stakeholders to support business growth and community development.
Receptionist
Amber Property Group
05.2016 - 04.2017
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Maintained confidentiality of information regarding clients and company.
Guest Art Instructor
Caulfield Grammar Senior School
03.2016 - 09.2016
Invited to return to high school post-graduation to lead a workshop for Year 7 students.
Designed and taught a curriculum focused on abstract art techniques.
Engaged students through hands-on activities and creative expression exercises.
Provided individual feedback and guidance to encourage artistic development.
Facilitated group sessions and provided one-on-one support.
Utilized innovative assessment methods like self-evaluations or group critiques to foster critical thinking skills within students about their own work and others.