Sean Simon
San Remo
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager
EML
07.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with legislation and confidentiality requirements.
- Conducted thorough assessments of workers treatment plans, identifying issues, goals, and necessary interventions.
- Issuing of wages and treatment decisions within appropriate legislated timeframes.
- Provided crisis intervention support for workers experiencing high risk situations, using appropriate techniques to de-escalate situations safely.
- Regular communication with workers and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive injury management plans to address client needs and goals.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with treating doctors, rehabilitation providers and allied health providers to develop and implement individualized care plans and documented patient interactions and interventions within their current treatment plan.
- Trained new case managers and provided coaching support, raising team's overall competency and service delivery standards.
- Led case conferences and claim reviews with external parties such as employers, brokers and legal council.
Client Engagement Officer
Australian Taxation Office
06.2020 - 06.2022
- Progressed and managed casework
- Conducted audit cases on individual taxpayers
- Prepared variety of different written communications, reports and documents.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Handled 4 calls per day to address client inquiries and concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to internal and external stakeholders to complete cases on time.
- Made decisions using tax legislation and rulings to determine if client is eligible to claim tax deductions
- Participated in team-building activities to enhance working relationships.
- Maintained expectation of 4 completed cases weekly and managing on-hand 25 cases at one time
Case Selection Officer
Australian Taxation Office
03.2015 - 09.2018
- Performed initial client assessment and analysis to begin research process.
- Performed Profiling and client assessments to determine appropriate audit action to undertake.
- Create and maintain communication network with internal and external stakeholders.
- Receive, manage and appropriately action referrals from internal and external stakeholders.
- Creation of 6 audit cases daily on small business with appropriate case type for best possible results.
- Allocate created audit cases to most suitable audit teams to perform audit case.
- Implement appropriate procedures on new or adjusted work roles.
- Create and maintain data storage for all information related to case work.
- Work with team members, team leaders and appropriate stakeholders to determine most appropriate way to proceed on casework.
Objections Officer
Australian Taxation Office
09.2014 - 03.2015
- Managed client objection cases to income tax returns by using income taxation law and taxation procedures to determine outcomes on case by case basis.
- Managed Objections based on Shortfall interest Charges, Medicare Levy and Flood Levy.
- Maintained communication channel to clients to create positive client experience.
- Entered details such as payments, account information and call logs into computer system.
- Copied, logged and scanned supporting documentation.
- Worked directly with team members, team leaders and quality assurance officers for best working outcome for cases.
- Maintained expectation by closing 6 cases weekly and managing 10 cases on-hand
Client Services Representative
Australian Taxation Office
03.2014 - 08.2014
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Answered average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Responded to all client inquiries thoroughly and professionally.
- Determined client needs by asking relevant questions and listening actively to responses.
- Referred unresolved client grievances to designated areas for further investigation.
Crew Trainer
Mcdonalds
01.2011 - 03.2014
- Trained other employees in customer service, food safety and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set example for team members by providing quality service in efficient manner.
- Placed special merchandise orders for customers.
- Cleaned and organized store, including checkout desk and displays.
- Managed my area independently during overnight shifts.
- Worked within team to coordinate and ensure customer orders are delivered with quality and efficiency.
- Received delivery orders and organised them accordingly.
Education
Bachelor of Arts - Accounting (Business)
Western Sydney University
Sydney, NSW2027
High School Diploma - undefined
Ashfield Boys High School
Ashfield, NSW2010
Skills
- Organization and Multitasking
- Conflict Resolution
- Case Planning
- Self-motivated
- Fast learner
- Active lifestyle
- Willingness to learn
- Flexible and open for change
- Technical focus
- Case Management
- Problem-Solving
Certification
- Certificate III in Government
- Certificate II in Information Technology
- Currently studying a Bachelors of Accounting (Business) 1st year
Accomplishments
- Chairperson of the Indigenous Employment Network within Parramatta site of Australian Taxation Office.
- Harmony Day speech to celebrate cultural inclusion.
Hobbies
- South Sydney Rabbitohs Fan
- Sports including Rugby League, Soccer, Cricket, Oztag
- Reading
- Tv and movies
- History
- Spending time with friends and family
- Video games
References
- Courtney Brooks - Team Leader - EML - 0432 432 724
- Cherrie Frail - Team Leader (Gosford) - Australian Taxation Office - 0451 009 010
- Mikayla Penny - Personal reference - 0452 615 497
Timeline
Case Manager
EML
07.2022 - Current
Client Engagement Officer
Australian Taxation Office
06.2020 - 06.2022
Case Selection Officer
Australian Taxation Office
03.2015 - 09.2018
Objections Officer
Australian Taxation Office
09.2014 - 03.2015
Client Services Representative
Australian Taxation Office
03.2014 - 08.2014
Crew Trainer
Mcdonalds
01.2011 - 03.2014
Bachelor of Arts - Accounting (Business)
Western Sydney University
High School Diploma - undefined
Ashfield Boys High School
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