Sean Stryker
Summary
Results-driven leader with strong background in leadership, sales and training. Skilled in developing and implementing effective business strategies and driving team performance. Known for adaptability, effective collaboration and delivering measurable outcomes in varied business environments. Strong communication and facilitation skills, coupled with focus on increasing employee mindsets, behaviours, skills and knowledge bases.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Director and owner
Stryker Training
09.2007 - Current
- Director and owner of own company specialising in sales, customer service, leadership, coaching and facilitation.
- Deliver 1000's of face to face hours small and large group training.
- Partner with small, medium and large enterprises both nationally and internationally.
- Achieve 80-100 Net Promoter scores across all programmes.
- Impact customer service initiatives, significantly improving customer satisfaction ratings.
- Train team members to maintain high productivity and performance KPI's.
- Assist in recruiting of team members.
- Cultivate and strengthen lasting client relationships using strong customer service and effective communication skills (via telephone, virtual and face to face).
- Initiate needs analysis for diverse team members and implement coaching/training programmes to increase performance.
- Identify and qualify customer needs, executing profitable projects with high success rates.
- Facilitate client meetings to gather feedback and adjust strategies, ensuring alignment with client objectives.
- Develop team high performance through regular communication, goal setting, and performance evaluations.
- Establish a culture of continuous improvement by fostering open communication and providing regular feedback to key stake holders.
General Manager - Sales
Niche Media
08.2004 - 09.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of sales employees, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organisational growth.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programmes.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Recruited, hired, and trained new team members.
- Observed each employee's individual strengths and initiated coaching programmes to improve limitations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organisational objectives accurately.
Account Manager, Business Development Manager and Manager
Fairfax Media
10.2000 - 08.2004
- Team and special projects manager responsible for revenue growth and product development across multiple divisions (Melbourne and Sydney).
- Increased revenue results across multiple teams and publications leading to multiple promotions.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales teams to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Primary teacher and Vice-Principal
Catholic Education Office
01.1988 - 09.1999
- Teacher across all year levels.
- Physical education teacher.
- Various leadership roles and responsibilities.
Education
Certificate IV, Customer Contact -
Australia Wide Business Training
Melbourne, VIC01-2012
Certificate IV, Training & Assessment -
Qualify Now
Helensvale, QLD01-2011
Certificate IV Frontline Management -
Corporate Training Australia
Melbourne, VIC01-2008
Master's Degree - Education - Leadership
Latrobe University
Melbourne, VIC01.1997
Bachelor's Degree - Education - Teaching
Latrobe University
Melbourne, VIC01.1990
Skills
- B2B sales expertise
- Group facilitation
- Individual coaching
- Customer service excellence
- Highly effective communication skills
- Goal-oriented and strategic planning
- Strategic decision-making
- Employee engagement
- Team development
- Performance objectives
Certification
- Insights Discovery Accreditation (Practitioner, 2022)
- Sales Essentials
- Presentations that Win
- High Impact Presenting
- Master Influencing
- Managing Performance
- Negotiation Skills
- Targeted Selection – STAR
- Coaching for Effective Sales Results
Timeline
Director and owner
Stryker Training
09.2007 - Current
General Manager - Sales
Niche Media
08.2004 - 09.2007
Account Manager, Business Development Manager and Manager
Fairfax Media
10.2000 - 08.2004
Primary teacher and Vice-Principal
Catholic Education Office
01.1988 - 09.1999
Certificate IV, Customer Contact -
Australia Wide Business Training
Certificate IV, Training & Assessment -
Qualify Now
Certificate IV Frontline Management -
Corporate Training Australia
Master's Degree - Education - Leadership
Latrobe University
Bachelor's Degree - Education - Teaching
Latrobe University
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