Sean Tallent

• Own end-to-end delivery of the electricity and gas comparison experience across Web and Salesforce platforms.
• Delivered solar feed-in tariff (FiT) estimation and stepped rate logic in the quote engine, enabling complex self-service for solar customers across VIC, NSW, QLD, SA, and ACT.
• Led 1 July annual price change across plan data, scripting, BPIDs, and compliance workflows, coordinating between commercial, legal, design, and engineering teams.
• Introduced funnel uplift initiatives including MSATS address validation refinement and consent checkbox UX changes, resulting in reduced drop-off and improved digital lead capture.
• Embedded structured product planning, backlog triage, and change management practices to improve predictability and delivery velocity across squads.
• Partnered with Legal, Risk, and Compliance to ensure quoting and scripting aligned with AER, DMO/VDO, and privacy regulations.
• Developed scripting guides and training material to support contact centre agents and platform rollout.

Key Achievement:

Enabled increased self-service completion and reduced reliance on contact centre support by improving digital containment through journey and platform optimisation — laying the foundation for future AI-assisted chat and messaging automation.

• Led digital and infrastructure strategy for a dual energy and telco retailer, overseeing all customer-facing platforms and back-office applications.
• Rebuilt internal capability by re-establishing a high-performing cross-functional digital team including developers, testers, and analysts.
• Introduced structured change management processes across product and tech, reducing compliance risk and improving delivery clarity.
• Oversaw Drupal-based website platform, modernising UX and content management to support self-service and acquisition goals.
• Conducted audit and overhaul of downloadable policy documents, T&Cs, and pricing disclosures to ensure alignment with legal and regulatory requirements.
• Worked with product, pricing, and engineering teams to resolve critical issues around XML data structure for pricing calculations, directly impacting bill transparency and offer accuracy.
• Collaborated with call centre and IT teams to improve issue triage, prioritisation, and visibility across squads.

Key Achievement:

Re-established digital foundations at Sumo, embedding governance, tech process discipline, and compliant self-service journeys — enabling future enhancements in automation, customer insight, and platform performance.

• Led a 16-member cross-functional team responsible for multiple digital products supporting customer onboarding and self-service.
• Balanced new initiative delivery with BAU maintenance, aligning roadmaps to business priorities and compliance needs.
• Advocated for agile best practices, transparent workflows, and stakeholder alignment to drive iterative delivery.

• Managed enterprise-wide web content updates and collaborated with business units to scope, prioritise, and execute digital projects.
• Coordinated website changes for marketing campaigns and regulatory updates using Drupal CMS.
• Managed project timelines and deliverables using Agile methodologies for efficiency.

• Led the council’s intranet migration to SharePoint, delivering improved site structure, content governance, and staff self-service capabilities.
• Designed workflows, trained stakeholders, and developed a custom SharePoint planning tool to streamline executive approvals.

• Managed marketing content and creative production across 26 regions.
• Maintained the commercial banking web presence and developed a SharePoint-based toolkit for regional teams.

• Owned digital content for ANZ Institutional, managing intranet and public site updates using IBM WCM and internal CMS platforms.
• Produced internal communications and supported campaign execution across digital channels.