Proactive leader with strengths in guiding teams and nurturing client relationships. Known for exhibiting confidence, collaboration and professionalism. Expert at customer retention and problem-solving.
Overview
38
38
years of professional experience
Work History
Area Service Manager
Lube Mobile
01.2003 - Current
Established and maintained relationships with technicians, customers, suppliers and contractors.
Coordinated with service teams to ensure the highest level of customer service while maintaining efficiencies required.
Trained and guided team members to maintain high productivity and performance metrics while always achieving targets.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish the highest level of safety while offering a very transparent mobile service solution.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Sole Proprietor
All Inboard Marine Services
08.1996 - 12.2002
Established and cultivated a clientele by way of offering a trustworthy reliable hands on service.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the business evolve and grow.
Recruit and train new staff to a standard of the Marine industry whilst growing the operation.
Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Implement a mobile service to enable service to larger vessels marina based, servicing main engines, generators and drive systems.
Motor Mechanic (leading Hand)
Bluff Road Automotive
01.1992 - 06.1996
Carry out day to day duties, vehicle service, repair and diagnostics,
Ensure stock control maintained, coordinated supply of all parts for all workshop staff.
Worked to achieve a team setting, providing support and guidance.
Motor Mechanic
D.J.S. Performance Centre
07.1990 - 01.1992
Carry out vehicle service and repair to all makes and models including many fleet vehicles.
Apprentice Mechanic
Chadstone Mitsubishi
08.1985 - 07.1989
Attended all company and manufacturer training to increase knowledge. (Mitsubishi Motors Australia Limited) Factory training.
Performed oil changes, tire rotations and basic vehicle maintenance in alignment with customer requests.