Sean Ward
Sydney,NSW
Summary
Adept at delivering exceptional support and fostering strong client satisfaction, my experience at eToro has sharpened my adaptability and professionalism. I excel at transforming client challenges into positive outcomes, leveraging my strong communication and interpersonal skills to exceed expectations while keeping pace with rapid industry developments.
Seeking to transition into a new role where these I can apply my passion for building client relationships and promoting growth.
Overview
2
2
years of professional experience
Work History
General & Financial Support
EToro
04.2023 - Current
- Stayed up to date with industry and market developments
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved client inquiries with empathy, ensuring client satisfaction
- Proactively sought methods to improve my approach to daily tasks and inquiries ensuring continuous development and growth
- Responded to client requests, offering excellent support and tailored recommendations to address needs.
- Developed rapport with clients through active listening skills, fostering positive interactions
Education
RG146 - Generic Knowledge
Financial Education Professionals
RG146 - Derivatives
Financial Education Professionals
RG146 - Securities
Financial Education Professionals
RG146 - Foreign Exchange
Financial Education Professionals
High School Diploma -
Darwin High School
Darwin12-2021
Skills
- Strong written and verbal communication
- Call confidence
- Refined product knowledge
- Proficient with Salesforce
- Client satisfaction-driven
- Customer Needs Assessment
- Excellent interpersonal skills
- Adaptability and Flexibility
Accomplishments
- CS Employee of the Month, June 2024
- Achieved an average of 112% KPI from January - August 2024 while maintaining 100% QC
- Received a QC Green Flag for excellent call service
Timeline
General & Financial Support
EToro
04.2023 - Current
RG146 - Generic Knowledge
Financial Education Professionals
RG146 - Derivatives
Financial Education Professionals
RG146 - Securities
Financial Education Professionals
RG146 - Foreign Exchange
Financial Education Professionals
High School Diploma -
Darwin High School
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