Carly Dillon
Summary
I am seeking a role in the retail and customer service industry. I am proficiently skilled, punctual and hard-working individual with an aptitude for all customer service. I am looking for a new beginning in the retail industry, or positions that may include this type of employment, and I would be appreciative to be able to gain the opportunity in the retail industry.
Overview
32
32
years of professional experience
Work History
Babysitter
Social Community
01.1992 - 01.2024
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Caregiver
Family Members
08.2016 - 12.2019
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Retail Assistant
Trading Post
11.2011 - 09.2013
- Completed customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Retail Shop Assistant
Trading Post
08.2011 - 05.2013
- Conducted regular price audits to ensure accuracy, maintaining trust with customers through transparency.
- Provided exceptional customer service by promptly addressing inquiries and fulfilling requests for assistance.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Contributed to a positive team atmosphere through effective communication and support of fellow associates.
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Organized shelves to remove slow moving items and add new merchandise.
- Checked incoming orders and organized new stock.
- Helped managers with daily checklists and last-minute requirements.
Volunteer
Kawungan State School
01.2004 - 12.2012
- Enhanced classroom and participation engagement by organizing and leading activities both theory and practical.
- Improved organizational efficiency by organising and working in co-operation with educator.
- Promoted social and emotional awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
After-school Tutor
Community
01.2008 - 12.2010
- Simplify student comprehension by incorporating interactive activities and personalized attention.
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Developed customized lesson plans tailored to each student''s individual needs
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
Customer Service Representative
Franklins Fresh
06.2005 - 10.2007
- Provided customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Diploma of Youth And Community
Careers Australia Education Institute
10.2018
High School Diploma -
Hervey Bay High School
Hervey Bay 12.1994
Skills
- Schedule Management
- Routine Management
- Visual Merchandising
- Cash Management
- Team Training
- Strategic Selling
- Customer Service
- Fashion and merchandising
- Complaint Resolution
- Conflict Resolution
Affiliations
- Art Therapy
- Creative endeavours
- Meditation and Mindfulness
Timeline
Caregiver
Family Members
08.2016 - 12.2019
Retail Assistant
Trading Post
11.2011 - 09.2013
Retail Shop Assistant
Trading Post
08.2011 - 05.2013
After-school Tutor
Community
01.2008 - 12.2010
Customer Service Representative
Franklins Fresh
06.2005 - 10.2007
Volunteer
Kawungan State School
01.2004 - 12.2012
Babysitter
Social Community
01.1992 - 01.2024
Diploma - Diploma of Youth And Community
Careers Australia Education Institute
High School Diploma -
Hervey Bay High School
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