Sean Watkins

• Increased sales by providing exceptional customer service and product knowledge
• Improved store appearance with effective merchandising and creative displays
• Built strong relationships with customers, resulting in repeat business and referrals
• Assisted in inventory management, ensuring accurate stock levels for optimal sales performance
• Collaborated with team members to achieve monthly sales targets and objectives.
• Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally
• Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
• Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
• Maintained clean, organized store environment for an inviting shopping experience for customers.
• Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions
• Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store

● Consulting with the clients on current or recent trends and offered advice on flattering or appealing cuts, colours and styles.
● Help clients prepare for hair services; adjusting seats, adjusting washbasin chairs, gathering all equipment; such as products and
treatments
● Prepared clients for hair services (haircuts, styles and colours) with shampoo, conditioner and other soothing or relaxing treatments
● Schedule customer appointments and rearrange individual time slots on time to meet demand
● Provided services such as head and neck massages
● Process credit cards; managing the transfer or process of payments, giving out receipts
● Go over or check client's records in case of a needed update for details, manage confidentiality
● Maintain work areas; cleaning and tidying up, stacking shelves, moving boxes or other pieces of equipment such as products, or treatments to make a clear and safe pathway
● Clean or sanitize tools or equipment to minimise and prevent the risk of
sharing or transferring disease, sickness and contamination; protecting health risk
● Being hygienic; washing hands before and after performing personal services; and using equipment, tools and products

• Engage in conversation with customers to create a
  bond; identifying the needs and wants of the customer
  to better perform customer service
• Performing customer service; answering customers
  questions about products, help customers to find
  products or merchandise; by showing or leading
  customers where certain merchandise or products are
  located in the store; suggesting products or giving out
  information about products to help customers better
  make a purchase
• Tidy and clean up shelves; removing expired products
  and disposing of rubbish
  Arranging products or merchandise for sale

• Show or lead the customers to products or
  merchandise location within the store
  Provide customer service and care by answering
  customer's questions or concerns, and supporting
  customer's choice of purchase of products
• identify, investigate and resolve customer inquiries,
  concerns and complaints
  Offer support; by recommending or suggesting
  products based on customer's wants and needs
• Tidy and clean up shelves and aisles; removing
  expired products and the removal of rubbish from
  shelves and floors

• Tidy and clean up shelves; wiping over shelves with
  cleaning products, removing rubbish and expired
  products
• Providing customer service; answering customer's
  questions and concerns; advising, suggesting, and
  recommending products best suited to customers
  wants and or needs
• Leading customers to located products and
  merchandise
• Stacking shelves and storage
• Promoting merchandise or store display; taking out
  signs and other products that are on sale or are on
  discount