Seana Vitiello
Sydney,NSW
Summary
Proven professional with a track record of enhancing underwriting processes at Liberty Specialty Markets, adept in managing risk and negotiation. Excelled in roles requiring creditworthiness assessment and developing strong customer relationships. Demonstrates punctuality and reliability, alongside advanced barista techniques. Achievements include streamlining transaction accuracy and improving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Underwriter Assistant
Liberty Specialty Markets
Sydney, NSW
01.2024 - Current
- Maintained accurate records of all transactions related to the underwriting process.
- Calculated premiums according to underwriting standards, policies and procedures.
- Developed strong relationships with both internal customers as well as external customers.
- Evaluated credit reports for potential risks associated with an applicant's ability to pay premiums on time.
- Ensured Data Entry is clear, concise and always up to date.
Insurance Claims Specialist
Tokio Marine Nachido
Sydney, NSW
07.2022 - 12.2023
- Entered claim information accurately into database systems.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Calculated benefits due based on policy terms and claim information.
- Provided claim outcomes to customers in an appropriate manner.
- Identified and flagged suspicious claims for further investigation.
- Provided customers with other avenues and options for their claims to ensure satisfactory from customers.
- Adhered to state and federal regulations regarding insurance claims processing.
Customer Service Officer
Services Australia
Liverpool, NSW
09.2020 - 07.2022
- Prevented key account losses by researching discrepancies and correcting problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Updated internal databases with new account information as needed.
- Assisted in crisis payments, such as COVID-19 and floods from NSW/QLD, which required weekend and overtime work.
- Provided guidance and advice regarding product features, benefits, availability, prices.
- Handled major debts from our respective services provided to customers through Centrelink.
Barista/Crew Member
McDonald's
Carnes Hill, NSW
01.2016 - 07.2020
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Created promotional displays for advertising special events or promotions at the cafe.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Operated cash registers to process customer payments.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
Education
High School Diploma -
John Edmondson High School
Horningsea Park, NSW09-2017
Skills
- Negotiation proficiency
- Managing risk
- Developing policies
- Creditworthiness assessment
- Analyzing data
- Quoting and pricing policies
- Punctual and reliable
- Barista techniques
Certification
- RSA License
Languages
English
Full Professional
portugese
Limited
Timeline
Underwriter Assistant
Liberty Specialty Markets
01.2024 - Current
Insurance Claims Specialist
Tokio Marine Nachido
07.2022 - 12.2023
Customer Service Officer
Services Australia
09.2020 - 07.2022
Barista/Crew Member
McDonald's
01.2016 - 07.2020
- RSA License
High School Diploma -
John Edmondson High School
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