Sean Alexander Zoszak

• During the past 17 years I have had several roles with the Westpac Group.
• I began with St George as a CSO at Wynyard Branch and progressed to a CSS.
• In 2010 I became Assistant Branch Manager at St George Leichhardt followed by Pitt and Market. In 2011 I became Branch Manager of St George Edgecliff.
• I moved to Chatswood in 2012 as Assistant Branch Manager as the branch was bigger and I had a larger group of staff reporting to me.
• In 2015 I became Branch Manager for St George Crows Nest followed by Gordon, Nowra and my current secondment at the Shellharbour Co_Lo.

SKILLS

• People management and coaching and training
• managed to Policy and Procedure across two brands.
• Risk and Compliance achieving a 100% audit whilst at Gordon.
• leading successful teams and

I have currently combined both the St George and Westpac teams into their new Co-Lo location. This has provided me the opportunity to create a new branch operating rhythm and create and cultivate a new banking experience for our customers.

• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
• Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed strong working relationships with staff, fostering a positive work environment.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.

• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

• Responded to and resolved customer questions and concerns.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Conducted routine inspections to check quality and compliance with established specifications.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.