Sean Talbot

- Diamond rated Driver Partner with 5.00 star rating from approx. 3800 total trips

- Required to follow all road safety rules whilst picking up and dropping off all passengers

- Required to ensure that vehicle was continually up to Uber safety and operating standards before commencing to accept trips each day

- Sale of ABB's Business internet products for customers anywhere from those WFH/sole staff member to organizations with 100 staff members

- Handling and use of classified payment information

- Responsible for following ABB's security measures for identification/two-factor authentication to avoid fraud

- Responsible for hitting internal daily KPI's for customers spoken to/time spent on phone/quality assurance scorecard minimums

- Ensuring all products/solutions sold with noble purpose, taking care of all customers to only make recommendations based on what would benefit each customer instead of what would generate most commissions

- Responsible for safe transport and delivery of Bowens various timber, steel, concrete, plastic, hybrid and hardware products from local branch to job site, suppliers to local branch and inter-branch transfers.

- Face-to-face point of contact for customers on site

- Required to problem solve for customers/job supervisors regarding any issues with orders

- Led training of multiple new staff members at multiple Bowens branches (Port Melbourne & Croydon)

- Responsible for safe and secure delivery of high value parcels (new release mobile phones, televisions etc)

- Directly interacted with customers in pleasant, courteous and professional manner

- Ensured that all goods and were delivered to customers on time and in excellent condition

- Enforced on-time shipment of products to create exceptional customer experiences

- Responsible for meeting time deadlines for daily scheduled customer pick ups after completing all deliveries

- Back haul planner for North East corridor, responsible for hauling high value and urgent freight for companies such as Sam Adams, Coca Cola, Lowe's, Family Dollar and Dollar Tree

- Responsible for daily email and verbal communications between Risk Management, Operations Management, Fleet Management and Customer Service departments to ensure transparency and, up to date knowledge of loads in motion and any potential or ongoing issues

- Responsible for planning drivers to pick up and drop off freight in legal, timely manner per Department of Transportation rules and regulations

- Problem solving with Operations Management department responsible for driver management in relation to overweight loaded trailers, legal drive time hours and on time pick up and deliveries

- Main pivot point of contact between external customers, company/lease operator drivers and internal departments for anything load related.

- Responsible for safe and secure delivery of high value parcels (new release mobile phones, televisions etc)

- Directly interacted with customers in pleasant, courteous and professional manner

- Ensured that all goods and were delivered to customers on time and in excellent condition

- Responsible for scanning in and out of 150 - 250 parcels per day to ensure accurate electronic delivery records

- Enforced on-time shipment of products to create exceptional customer experiences.

- Responsible for training of new staff into business unit

- Lead multiple training workshops, responsible for collating and preparing various training manuals

- Handling schedules of multiple valuer's across various regions throughout Victoria, including booking appointments and dealing directly with financial institutions, valuer's, finance brokers, customers and tenants

- Proof reading of valuation reports before submission to finance providers

- Reading building documentation and ensuring that all provided material meets company/AAPI standards in order for valuations to be completed correctly.

- Provide over the phone technical support for NAB's 2 online business banking products (NABConnect, National Online)

- Responsible for ensuring fraudulent activities are minimised, all customers banking needs remain secure

- Ensuring high value payments are processed successfully within allotted time frames

- Liaising with customers, NAB business bankers, other minor subsidiaries to allow for seamless business banking whilst meeting multiple KPI's and deadlines.

- Responsible for training of new staff into business unit

- Lead multiple training workshops, responsible for collating and preparing various training manuals

- Handling schedules of multiple valuer's across various regions throughout Victoria, including booking appointments and dealing directly with financial institutions, valuer's, finance brokers, customers and tenants

- Proof reading of valuation reports before submission to finance providers

- Reading building documentation and ensuring that all provided material meets company/AAPI standards in order for valuations to be completed correctly.