SEANNA BATES
Maudsland,QLD
Summary
Dynamic Foreign Exchange Consultant with a proven track record at Lotus Foreign Exchange, excelling in customer support and problem resolution. Recognized for enhancing operational efficiency and fostering strong client relationships, while proficiently managing financial transactions. A supportive team player with exceptional communication skills, dedicated to delivering outstanding service and driving repeat business.
Facilitated the opening of a new foreign exchange branch while cultivating diverse client relationships.
Proven expertise in customer service and cash operations. Achieved Certificate III in Business and Certificate IV in Healthcare Administration, showcasing expertise in business operations and healthcare management. Skilled in coordinating administrative functions. Committed to implementing best practices that drive efficiency and improve organizational performance.
Overview
14
14
years of professional experience
Work History
Foreign Exchange Consultant
Lotus Foreign Exchange
Helensvale, Qld
01.2025 - Current
- Greeted customers and verified identification for currency exchange transactions.
- Identified opportunities for improvement within the department's operational processes.
- Maintained an organized work environment by cleaning, stocking, and organizing teller station supplies throughout the day.
- Assisted customers with completing wire transfers, international transfers, and other financial services as requested.
- Developed relationships with customers in order to increase repeat business opportunities.
- Balanced drawer daily by counting all currency, coins, checks, drafts.
- Attended regular training sessions to stay up-to-date on new product offerings from the company.
- Calculated and recorded foreign exchange transactions accurately according to standard operating procedures.
Customer Service Representative
Forever New
Pacific Fair, QLD
12.2024 - 01.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Took special orders in person and over telephone, generating additional revenue every month.
- Resolved customer complaints promptly and efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Myer
Robina, Australia
10.2022 - 12.2024
- Handled all transactions through the store POS effectively.
- Enrolled new loyalty program members.
- Directed contractors to designated locations, ensuring completion of sign-in procedure.
- Handled customer complaints effectively.
- Participate in development and execution of workplace health and safety measures.
- Coordinated various clerical activities.
- Efficiently managed customers in a fast-paced, high-traffic setting.
- Upheld exceptional standards in merchandising.
- Conducted inventory checks.
Customer Service Representative
Coles Express
Parkwood, Australia
01.2011 - 01.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthened customer retention by offering discount options.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Certificate IV - Healthcare administration
TAFE QUEENSLAND
01.2020
Certificate III - Business Administration
TAFE QUEENSLAND
01.2011
High School Leaving Certificate -
Confey College
Leixlip, Co Kildare, Ireland09-2000
Skills
- Clear Verbal and Written Communication
- Skilled in Customer Support
- Proficient in Microsoft Office
- Proficient Touch Typing 45 WPM
- Positive and professional
- Problem resolution
- Supportive team player
- Incident reporting
- Calm demeanor
- Task prioritisation
References
- Renee Tomlinson, Customer Service Manager, Myer, 07 5585 2285, renee.tomlinson@myer.com.au
- Rishi Dhingra, Customer Relations manager, Lotus Foreign Exchange, 0499570218, crm.au@lotusfx.com
Timeline
Foreign Exchange Consultant
Lotus Foreign Exchange
01.2025 - Current
Customer Service Representative
Forever New
12.2024 - 01.2025
Customer Service Representative
Myer
10.2022 - 12.2024
Customer Service Representative
Coles Express
01.2011 - 01.2022
Certificate IV - Healthcare administration
TAFE QUEENSLAND
Certificate III - Business Administration
TAFE QUEENSLAND
High School Leaving Certificate -
Confey College
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