Sean O'Connell

I started working as a casual Kitchen hand during school at 14 years old in 2016 and started as a full time apprentice after I finished school in 2019 and continued for a short period of time after qualified in 2023

• Produced consistently high-quality baked goods for customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Complied with health and safety codes to protect staff and customers.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Managed customer service operations, including taking orders and resolving complaints.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Trained and supervised new employees on bakery operations and procedures.
• Created appealing displays to showcase products in bakery.
• Resolved customer concerns with positive approach and constructive strategies.
• Operated cash registers and processed payments accurately.
• Developed recipes for new products and improved existing recipes.
• Assisted in planning and running promotional events and campaigns.
• Cleaned and maintained kitchen equipment and oven.
• Followed food safety standards when handling ingredients.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Operated ovens and bakery equipment to prepare products according to recipes.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
• Packaged finished products for sale.
• Prepared dough for variety of pastries, cakes and breads.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• Monitored temperatures of ovens, proof boxes and other equipment.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Replenished and rotated food items, following correct food cooling and storage procedures.
• Replenished bakery items in display cases.
• Managed display cases to verify freshness and attractiveness of products.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Prepared frostings and other toppings for cakes and pastries.
• Processed customer orders and payment transactions.
• Trained new employees on bakery methods and procedures.
• Determined baking times for various items.
• Cut and shaped dough for pies, rolls and other pastries.