Season Pachhai

• Greeted and assisted customers, operated cash registers, demonstrated product knowledge, managed stock levels, promoted sales, supported customer service desk operations, ensured store safety, collaborated with colleagues and managers, demonstrated flexibility and adaptability.
• Trained new online customer service representatives on company procedures and policies.
• Provided guidance and support to online customer service staff regarding difficult or complex inquiries.
• Created reports on key performance indicators for the online customer service team.
• Resolved conflicts between customers and the online customer service team members as needed.
• Monitored call volumes and adjusted staffing levels accordingly in order to maintain timely response times.
• Monitored employee productivity to provide constructive feedback and coaching.
• Evaluated processes and employee strengths to realign workflows with changing business demands.

• Designed and maintained websites using HTML, CSS, and JavaScript.
• Created website navigation menus and page layout structures.
• Optimized websites to ensure maximum performance across all browsers.
• Integrated third-party APIs into existing websites to add functionality or data sources.
• Built custom plugins or themes when necessary to extend the functionality of a CMS platform.
• Provided technical support to non-engineering team.
• Configured, maintained, and monitored computer systems for optimal performance.
• Installed and tested operating systems, applications, updates, patches, and service packs.
• Analyzed system logs for potential problems or errors related to system performance or security threats.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Performed daily maintenance activities such as backup and restore operations, index rebuilds, statistics updates.

• Assisted the General Manager in maintaining smooth retail operations, managed cash processing and deposits, demonstrated time management abilities, supervised and evaluated team performance, conducted inventory counts, analyzed labor and sales data, maintained a safe and sanitary environment, interviewed and onboarded new team members, prepared and packed food items, managed commissary deliveries, maintained accurate records.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Ensured compliance with all safety regulations throughout the store premises.
• Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
• Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.