SEB BIVONA
MATRAVILLE
Summary
Dynamic management professional with a proven track record in driving operational excellence and leading high-performing teams. Renowned for fostering a collaborative environment and adapting swiftly to evolving business needs while consistently achieving and surpassing targets. Expertise includes strategic planning, process optimization, and customer relationship management, complemented by strong problem-solving abilities and effective communication skills. Committed to maintaining high standards and delivering reliable performance in all endeavors.
Overview
40
40
years of professional experience
Work History
Senior Area Manager
Pizza Hut
01.2023 - Current
- Led operational strategies to enhance team performance and efficiency across multiple areas.
- Streamlined processes to reduce waste and improve service delivery in assigned regions.
- Mentored and coached junior managers to foster professional growth and operational excellence.
- Implemented training programs that increased staff productivity and engagement levels.
- Analyzed market trends to drive strategic decisions and optimize resource allocation.
- Collaborated with cross-functional teams to develop initiatives supporting company objectives.
- Developed key performance indicators (KPIs) to monitor progress and inform management decisions.
- Recognized and rewarded performance to motivate continued success.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Met daily, weekly & Monthly KPI'S set by the COO & State Director consistently whilst producing near double digit sales growth across my area of 21 stores month on month.
Area Manager
Pizza Hut
12.2018 - 12.2022
- Oversaw daily operations to ensure compliance with company standards and policies.
- Developed and implemented strategic plans to enhance productivity across multiple locations.
- Mentored and trained staff, fostering a culture of continuous improvement and professional development.
- Analyzed performance metrics to identify areas for operational enhancement and cost efficiency.
- Collaborated with cross-functional teams to align business objectives with operational execution.
- Established processes that improved inventory management, reducing waste and increasing accuracy.
- Led initiatives that optimized resource allocation, enhancing service delivery in assigned regions.
- Conducted regular assessments of team performance, providing feedback for skill enhancement and goal alignment.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Support Area Manager for Equity Stores NSW
Zeus Street Greek
06.2017 - 11.2018
- Achieving goal targets for weekly sales, average transaction value and customer count.
- Implementing local area marketing plans with franchisees.
- Providing operational and logistical support for franchisees.
- Supporting existing and new franchisees upon new store openings.
- Providing weekly and monthly sales reports.
- Supplying operational expertise to the marketing department in new menu launches and menu training sessions.
- Imparting expertise to franchisees in managing monthly profit and losses and coaching venue managers to become smarter business managers when running their franchise.
- Conducting internal store audits every quarter to ensure venues are compliant in all aspects of company policy and procedure.
- Led operational strategies to enhance customer satisfaction and drive sales growth across multiple locations.
- Oversaw staff recruitment, training, and performance evaluations to build high-performing teams.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed marketing initiatives that boosted local brand awareness and community engagement.
- Analyzed sales data to identify trends, making informed decisions for menu adjustments and promotions.
- Coordinated cross-functional teams to streamline operations and improve service efficiency.
Business Development Manager Crust Pizza NSW & ACT
Retail Food Group Australia
07.2006 - 06.2017
- Achieving goal targets for weekly sales, average transaction value and customer count.
- Implementing local area marketing plans.
- Providing practical support for franchisees.
- Supporting existing and new franchisees upon new store openings.
- Providing weekly and monthly sales reports.
- Undertaking Franchisee Qualification Reports for head office in determining eligibility of possible franchisees.
- Making monthly visits to stores in the ACT, Wagga and Albury.
- Co-ordinating with head office in setting up brand stores to ensure they are OHS compliant and meet local council regulations.
- Conducting new menu training workshops for franchisees, store managers and preparation staff every six months when new pizzas are released.
- Liaising with the marketing department in setting up marketing plans tailor made for individual stores and cluster marketing initiatives for stores in the ACT.
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Led cross-functional teams to implement innovative marketing strategies and campaigns.
- Mentored junior staff, promoting professional development and enhancing team performance.
- Evaluated customer feedback to refine product offerings and improve service delivery.
- Executed comprehensive business plans, aligning objectives with organizational goals for sustained success.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Store Manager
Crust Gourmet Pizza Neutral Bay and Mosman
04.2003 - 06.2006
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained staff on best practices for food safety and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to align staffing with peak business hours.
- Enhanced customer satisfaction by resolving complaints and fostering positive relationships.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Led team meetings to communicate goals, promote collaboration, and maintain motivation.
- Coordinated special events and promotions to drive customer engagement and revenue growth.
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
Fresh Produce Manager
Woolworths Supermarket
01.1999 - 01.2003
- Managed fresh produce inventory to ensure quality and minimize waste.
- Trained and mentored team members on best practices for product handling.
- Implemented efficient stock rotation processes to maintain freshness and reduce spoilage.
- Analyzed sales data to optimize product selection and pricing strategies.
- Collaborated with suppliers to source high-quality produce at competitive prices.
- Developed merchandising displays that enhanced product visibility and drove customer engagement.
- Monitored compliance with food safety regulations and company standards consistently.
- Led initiatives to improve operational workflows, resulting in increased efficiency and reduced costs.
- Conducted regular staff training sessions on proper handling and storage techniques for various types of produce, increasing product longevity and freshness.
- Collaborated with suppliers to secure high-quality produce at competitive prices.
- Improved employee productivity through effective scheduling and task delegation, ensuring all team members had clear responsibilities within the department.
- Streamlined ordering processes by working closely with vendors, leading to improved order accuracy and reduced lead times.
- Enhanced customer satisfaction by providing knowledgeable and friendly service in the fresh produce department.
- Developed strong relationships with local farmers, resulting in a wider variety of locally-sourced produce options for customers.
- Implemented safety protocols within the department, minimizing risks associated with handling perishable goods or heavy equipment use during stocking.
Staff Member
Lakeside Lounge
02.1994 - 09.1998
- Managed front desk operations, providing excellent customer service and ensuring guest satisfaction.
- Trained new staff on procedures and service standards to maintain high operational efficiency.
- Coordinated reservations and seating arrangements, optimizing flow during peak hours.
- Handled cash transactions accurately, maintaining financial integrity in daily operations.
- Addressed customer inquiries and complaints promptly, enhancing overall guest experience.
- Implemented improvements to workflow processes, increasing team productivity and service speed.
- Oversaw cleanliness and organization of front-of-house areas, ensuring compliance with health standards.
- Assisted in training programs for staff development, fostering a collaborative team environment.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Managed daily operations, ensuring smooth service delivery and guest satisfaction.
Assistant Produce Manager
Harris Farm Markets
12.1990 - 12.1993
- Oversaw daily operations, ensuring optimal product quality and freshness.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Trained and mentored staff on best practices for inventory management.
- Implemented efficient stock rotation systems to minimize waste.
- Collaborated with suppliers to maintain product availability and variety.
- Developed promotional displays that enhanced customer engagement and sales.
- Analyzed sales trends to inform purchasing decisions and inventory control.
- Conducted regular inspections of produce to uphold health standards.
- Led team meetings to address challenges and streamline workflow processes.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Junior Team Member
K Mart Auto Care
04.1987 - 11.1990
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Managed multi-channel communications, ensuring timely responses across phone, email, and chat platforms.
- Trained new staff on company policies and customer service best practices to maintain high standards.
- Implemented process improvements that streamlined workflows and reduced response times significantly.
- Developed comprehensive FAQs and training materials to support team knowledge-sharing and efficiency.
- Led initiatives to gather customer feedback, driving actionable insights for service enhancements.
Junior Staff Member
Mosman Junction Grocery Store
01.1986 - 04.1990
- Supported daily operations by managing inventory and ensuring accurate stock levels.
- Implemented safety protocols, ensuring compliance with workplace standards.
- Assisted in training new staff on operational procedures and company policies.
- Streamlined workflow processes to enhance efficiency and reduce downtime.
- Collaborated with team members to maintain a clean and organized workspace.
- Monitored equipment performance, reporting issues promptly for maintenance resolution.
Junior Staff Member
Anto's Pizzeria
07.1987 - 03.1990
- Prepared and assembled food items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen work areas, ensuring compliance with health regulations.
- Assisted in inventory management by tracking supplies and communicating restock needs to supervisors.
- Trained new staff on kitchen procedures, safety practices, and efficient food preparation techniques.
- Collaborated with team members to optimize workflow during peak service hours, enhancing efficiency.
- Implemented cost-saving measures through careful portion control and waste reduction strategies.
- Monitored food quality and freshness, making adjustments to ensure high standards were consistently met.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Marist College North Shore
North Sydney11-1990
Skills
- Staff training and development
- Data-driven decision making
- Operations management
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Verbal and written communication
- Problem resolution
- Decision-making
- Adaptability and flexibility
Languages
English
Native or Bilingual
Italian
Limited Working
Interests
- I enjoy cooking for friends and family gatherings
- Cooking
- Enjoy participating in walking 10,000 steps daily for overall physical and mental well-being
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Road Trips
- Reading
- Astrology
- Watching Movies and TV Shows
- Avid Reader
- Volunteer Work
Timeline
Senior Area Manager
Pizza Hut
01.2023 - Current
Area Manager
Pizza Hut
12.2018 - 12.2022
Support Area Manager for Equity Stores NSW
Zeus Street Greek
06.2017 - 11.2018
Business Development Manager Crust Pizza NSW & ACT
Retail Food Group Australia
07.2006 - 06.2017
Store Manager
Crust Gourmet Pizza Neutral Bay and Mosman
04.2003 - 06.2006
Fresh Produce Manager
Woolworths Supermarket
01.1999 - 01.2003
Staff Member
Lakeside Lounge
02.1994 - 09.1998
Assistant Produce Manager
Harris Farm Markets
12.1990 - 12.1993
Junior Staff Member
Anto's Pizzeria
07.1987 - 03.1990
Junior Team Member
K Mart Auto Care
04.1987 - 11.1990
Junior Staff Member
Mosman Junction Grocery Store
01.1986 - 04.1990
High School Diploma -
Marist College North Shore