Sebastian Casella
Canberra,ACT
Summary
Detail-oriented customer service representative skilled in team collaboration and conflict resolution. Experienced in managing customer relationships and promoting community initiatives, ready to drive impactful outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Service Volunteer
Melbourne Community Service
Melbourne , Victoria
02.2023 - 11.2024
Cafe Volunteer Work
Melbourne Community Hub
Melbourne , Victoria
02.2023 - 12.2023
Customer Service Representative
Westpac Organisation
Cowra, Nsw
06.2022 - 02.2023
Bookkeeper
Reflections Holiday Park
Cowra, New South Wales
11.2019 - 07.2022
Front Service Clerk
Mcdonalds
Cowra, Nsw
10.2015 - 07.2018
Cafe Experience
Rozee Cafe
Cowra, Nsw
09.2016 - 02.2017
Work Experience
Mens Shed
Cowra, Nsw
01.2014 - 12.2014
Education
Family And Community Services
TAFE NSW
NSW07-2023
GED -
Cert IV Property & Banking Financial Services
New South Wales02-2023
Tafe Nsw
Cert 2 Business Adminstration Skills
New South Wales12-2022
Tafe Nsw
Cert 1 Book Keeping
Cowra, NSW06-2021
High School Diploma -
St Raphaels Catholic School
12-2018
Primary Education
Young Public School
Young, NSW02-2013
Primary School
St Raphaels Catholic School
Cowra, NSW02-2007
Skills
- Community outreach
- Program development
- Volunteer coordination
- Customer relationship management
- Fundraising strategies
- Case management
- Event planning
- Marketing communications
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Time management
- Cultural competency
- Flexible schedule
- Appointment setting
- Crisis intervention
- Empathy and compassion
- Client advocacy
- Eligibility determination
- Basic first aid
- Relationship building
- Mission implementation
- Event support
- Program promotion
- Multitasking and organization
- Youth mentoring
- Project management
- Public speaking
- Education support
- Resource coordination
- Answering phones
- Adaptability and flexibility
- Service management
- [State] Driver's license
- Survey taking
- Attention to detail
- Scheduling coordination
- Social media posting
- Active listening
- Client transport
- Light housekeeping
- Fundraising proficiency
- Victim support services
- Victim assistance
- Documentation skills
- Clerical support
- Environmental awareness
- Stakeholder engagement
- Personal companionship
- Community relations
- Volunteer recruitment
- Materials development
- Financial transactions
- Customer account management
- Regulatory compliance
- Data entry accuracy
- Banking software
- Sales support
- Risk assessment
- Market analysis
- Banking regulations
- Portfolio management
- Investments
- Financial planning
- Digital banking
- Currency tracking
- Communicating bank services
- Loan processing
- Account confidentiality
- Teller transactions
- Financial forecasting
- Credit analysis
- Transaction processing
- Cash handling
- Bank products knowledge
- Compliance regulations
- Financial record keeping
- Sales techniques
- Telephone etiquette
- Adaptability
- Compliance awareness
- Strong numeracy skills
- Credit solutions guidance
- Sales proficiency
- Client confidentiality
- Customer service
- Account reconciliation
- Financial reporting
- Order management
- Point of sale
- Process improvement
- Organizational skills
- Planning
- Initiative
- Team building
- Training & Development
- Multitasking
- Critical thinking
- Communication skills
- Money handling
- Cash management
- Bank reconciliation
- Accuracy in transactions
- Data entry and analysis
- Inventory control
- Order processing
- Adaptability to change
- Counterfeit detection
- Sorting efficiency
- Confidentiality
- Currency identification
- Machine operation
- Banking
- Financial awareness
- Stress tolerance
- Cash handling experience
- Accuracy and precision
- Professionalism
- Security protocols
- Analytical skills
- Event scheduling
- Mathematical accuracy
- Investigate discrepancies
- Verbal and written communication
- Data security and validation
- Withdrawals Authorization
- Professional ethics
- Bill payment receipt
- Needs assessment
- Grant writing
- Data entry
- Activity planning
- Filing and recordkeeping
Affiliations
School Cooking Class Association, 2005 - 2017
Cowra Painting Awards Association, 2005
Cowra Soccer Awards Association, 2006 - 2009
Young Public School Rugby Association, 2013
Young Public Dancing Association, 2013
Lithgow Country Cup Association, 2013 - 2015
Mulyan Rugby League Country Association, 2014
Mulyan Tennis School Association, 2014
Cowra Private Cadets Army Association, 2013 - 2017
National Rugby League associations, 2011 - 2022
St. Raphael's Dancing Association, 2015 - 2017
St. Raphael's Country Champions Cup 2015 – 2018
Cowra Golf Club 2015-2015 - Present
New South Wales Touch Footy Association, 2013 - 2023
Yoga and Walking Healthy Living Association, 2013 – present
Certification
P-plate New South Wales driver's license
Languages
English
Professional
References
References available upon request.
Timeline
Community Service Volunteer
Melbourne Community Service
02.2023 - 11.2024
Cafe Volunteer Work
Melbourne Community Hub
02.2023 - 12.2023
Customer Service Representative
Westpac Organisation
06.2022 - 02.2023
Bookkeeper
Reflections Holiday Park
11.2019 - 07.2022
Cafe Experience
Rozee Cafe
09.2016 - 02.2017
Front Service Clerk
Mcdonalds
10.2015 - 07.2018
Work Experience
Mens Shed
01.2014 - 12.2014
Family And Community Services
TAFE NSW
GED -
Cert IV Property & Banking Financial Services
Tafe Nsw
Cert 2 Business Adminstration Skills
Tafe Nsw
Cert 1 Book Keeping
High School Diploma -
St Raphaels Catholic School
Primary Education
Young Public School
Primary School
St Raphaels Catholic School
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