Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
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Sebastian Elachkar

Cobblebank VIC,VIC

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

12
12
years of professional experience

Work History

Coles Store Manager

Coles Supermarkets
Moonee Ponds , Victoria
08.2023 - Current
  • Prepared monthly financial reports for senior management review.
  • Conducted regular meetings with staff to discuss operational issues and performance reviews.
  • Analyzed sales data to identify areas of improvement and devise corrective measures.
  • Ensured compliance with all health codes and safety regulations within the store.
  • Provided training to new employees on company policies, procedures, and job duties.
  • Resolved customer complaints promptly in a professional manner.
  • Collaborated with marketing team on campaigns aimed at boosting store revenue.
  • Managed staff scheduling, payroll, and disciplinary actions as needed.
  • Ensured compliance with health and safety regulations by conducting regular inspections of the premises.
  • Conducted regular audits of cash registers to detect any discrepancies in sales figures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Coles Store Manager

Coles Supermarkets
Maribyrnong, Victoria
10.2022 - 08.2023
  • Executed the setup and grand opening of a new store
  • Facilitated the onboarding process for 250 new team members
  • Achieved exceptional targets in maintaining and implementing top-notch shop standards
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Coles Store Support Manager

Coles Supermarkets
Woodend/Taylors Hill/Caroline Springs, VIC
01.2018 - 07.2023
  • Identified ways to reduce shrinkage through improved security measures.
  • Supervised the opening and closing of the store each day.
  • Managed store operations, including staff scheduling and budgeting.
  • Created reports summarizing store activities, such as sales figures, stock levels, and employee performance metrics.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Investigated any discrepancies in pricing or product availability.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Structured HR consulting services to support clients during organizational developments and changes.

Coles Department Manager

Coles Supermarkets
Woodgrove/Melton South/Woodend/Gisborne/Ardeer/Taylors Hill/ Caroline Springs, VIC
08.2012 - 03.2018
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Ensured compliance with company policies and relevant regulations.

Education

Advanced Diploma Hotel Management

William Angliss
Victoria
05-2019

Skills

  • Promotional planning
  • Payroll Management
  • Employee Training
  • Talent Recruitment
  • Team Development
  • Store operations oversight
  • Risk Management
  • Loss Prevention Procedures
  • Process Improvements
  • Budgeting and cost control
  • Inventory Management

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Accomplishments

  • Best Store Support award VIC 2018
  • MySay champion #1 in VIC award 2 years in a row 95% favorable score from Team Members/Leadership Team

Affiliations

  • Charity Work
  • GYM
  • Family time

References

References available upon request.

Timeline

Coles Store Manager

Coles Supermarkets
08.2023 - Current

Coles Store Manager

Coles Supermarkets
10.2022 - 08.2023

Coles Store Support Manager

Coles Supermarkets
01.2018 - 07.2023

Coles Department Manager

Coles Supermarkets
08.2012 - 03.2018

Advanced Diploma Hotel Management

William Angliss

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Sebastian Elachkar