Sebastian Fitzpatrick-Fuller
Port Kembla,New South Wales
Summary
Versatile and results-oriented professional with extensive experience in customer service, notably with Centrelink, where I significantly increased customer satisfaction. Skilled in register operations and adept at communication, I excel in creating positive outcomes and fostering community engagement. Demonstrates resilience and a commitment to excellence, with a proven track record of effectively handling challenging scenarios.
Overview
2
2
years of professional experience
Work History
Centrelink Customer Service Provider
Centrelink
Wollongong, NSW
03.2022 - 11.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conferred with customers by telephone or in person to provide information about products or services provided by Centrelink.
- Monitored customer satisfaction levels through surveys and feedback forms.
Customer Service Representative
New South Wales Electoral Commission
09.2021 - 12.2021
- I would answer any questions about the election that the NSW population asked, and I would provide assistance in applying for many different voting options.
- This helped me acquire a robust understanding of customer service and how to create positive outcomes for the customer.
Chef and Cashier
Bam's Burgers
01.2021 - 09.2021
- I cooked and prepared food, as well as operated the till and provided customer service.
- I would prepare many different food items, interact with customers, and use the register to complete transactions.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
Work Experience in Radiology Department
Wollongong Hospital
Wollongong, Australia
- I received work experience in the radiology department at Wollongong Hospital for two weeks.
- In this time, I learned how to handle serious and stressful scenarios, as well as the dedication and commitment needed to navigate these scenarios.
Education
Bachelor of Arts - Bachelor of International Studies
University of Wollongong
Wollongong, NSW01-2026
HIGHER SCHOOL CERTIFICATE - Business studies, Information Processing Technology, Music, Mathematics, and English
HOLY SPIRIT COLLEGE
Bellambi, NSW, Australia11.2020
Skills
- Register experience
- Customer service experience
- Community service
- Senior tuba player
- Mentoring
- Communication skills
- Resilience
- Willingness to complete tasks
Affiliations
- Tuba player for the Wollongong brass band for 6 years
- semi-fluent in Spanish
References
- Mr Desmond Cannings, Director, City of Wollongong Brass Band, 0431 065 359
- Mrs Francine Doherty, Music Teacher, Holy Spirit College, 2 Cawley Street, Bellambi, NSW, 2518
Timeline
Centrelink Customer Service Provider
Centrelink
03.2022 - 11.2022
Customer Service Representative
New South Wales Electoral Commission
09.2021 - 12.2021
Chef and Cashier
Bam's Burgers
01.2021 - 09.2021
Work Experience in Radiology Department
Wollongong Hospital
Bachelor of Arts - Bachelor of International Studies
University of Wollongong
HIGHER SCHOOL CERTIFICATE - Business studies, Information Processing Technology, Music, Mathematics, and English
HOLY SPIRIT COLLEGE
Similar Profiles
Koot (Sarah) GarangKoot (Sarah) Garang
CUSTOMER SERVICE SUBJECT MATTER EXPERT at CentrelinkCUSTOMER SERVICE SUBJECT MATTER EXPERT at Centrelink
Sandy BysterSandy Byster
Live-In Carer at CentrelinkLive-In Carer at Centrelink
Kylie GriffinKylie Griffin
Claims Processor and Service Officer at CentrelinkClaims Processor and Service Officer at Centrelink