Summary
Overview
Work History
Education
Skills
Timeline
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SEBASTIAN JOSEPH

Googong,NSW

Summary

I hold experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

1
1
year of professional experience

Work History

Care Support Worker

Pearl Home Care
08.2022 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.


Team Member

Woolworths Group
11.2022 - 08.2023
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods..
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.

Crew Member

McDonald's
11.2022 - 08.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Master of Science - Information Technology

University of Canberra
Canberra, ACT
12.2024

Bachelor of Science - Information Technology

IIE
India
07.2019

Skills

  • Customer Assistance
  • Friendly behaviour
  • Incident Reporting
  • Documentation
  • Problem-Solving
  • Flexible Schedule and Availability
  • Patience
  • Verbal and Written Communication Skills

Timeline

Team Member

Woolworths Group
11.2022 - 08.2023

Crew Member

McDonald's
11.2022 - 08.2023

Care Support Worker

Pearl Home Care
08.2022 - Current

Master of Science - Information Technology

University of Canberra

Bachelor of Science - Information Technology

IIE

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SEBASTIAN JOSEPH