Sebastian Lefavi
Northcote,Australia
Summary
IT Support Technician with hands-on experience in hardware and software troubleshooting within business environments. Skilled in Windows OS support, system diagnostics, and onsite client service. Strong communication and problem-solving abilities, seeking to grow within a Level 1 Service Desk role.
Overview
9
9
years of professional experience
Work History
Field IT Support Technician (Dell)
Dell
Melbourne, VIC
2025.01 - Current
- Provide onsite technical support for business clients across hardware and software environments.
- Diagnose and repair Dell laptops and workstations, including motherboard, display and component replacements.
- Perform Windows OS installations, system rebuilds, driver configuration and software troubleshooting.
- Run system diagnostics and identify root causes of performance and boot-related issues.
- Communicate technical issues and resolutions clearly to clients.
- Document service activities, troubleshooting steps and resolutions in job logging systems.
- Manage multiple service calls independently while meeting service timeframes.
Chef
Tempo Pizzeria
2017.01 - Current
- Prepare and cook a variety of meals for customers.
- Ensure quality and freshness of ingredients used in food preparation.
- Manage kitchen operations, including inventory management and maintaining cleanliness and hygiene standards.
- Work efficiently in a fast-paced environment to meet customer demand and maintain high levels of customer satisfaction.
Computer Repair Technician
Mr PC
2018.01 - 2018.11
- During my work placement at Mr PC, I gained invaluable experience in diagnosing and resolving hardware and software issues.
- With keen attention to detail, I conducted thorough inspections, identified underlying problems, and executed repairs on a number of devices.
- I learned how to communicate clearly and professionally with customers.
Education
Diploma - Information Technology
Intergity Business College
Melbourne, VIC10.2022
Certificate IV - Information Technology Networking
Integrity Business College
2019-01
Certificate III - Information, Digital Media and Technology
Integrity Business College
2017-01
Skills
- Windows 10 & 11 Support
- Microsoft Office / Microsoft 365 Support
- Hardware Troubleshooting & Repairs
- OS Installation & System Rebuilds
- Basic Network Troubleshooting
- Software Installation & Configuration
- System Diagnostics
- BIOS Configuration
- Driver Management
- Time Management & Task Prioritisation
- Customer Service & Client Communication
- Problem solving
References
- Nadia - Shift Manager at MrPC Phone: 0430 180 359
- Jose Freije - Manager at Tempo Pizzeria Phone: 0493 866 190
Timeline
Field IT Support Technician (Dell)
Dell
2025.01 - Current
Computer Repair Technician
Mr PC
2018.01 - 2018.11
Chef
Tempo Pizzeria
2017.01 - Current
Diploma - Information Technology
Intergity Business College
Certificate IV - Information Technology Networking
Integrity Business College
Certificate III - Information, Digital Media and Technology
Integrity Business College