Sebastian Ramos

• Provided Tier 1 IT Support to non-technical internal users through desk side support services and a ticketing system.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Managed high levels of call flow and responded to technical support needs.
• Performed tests of functionality, security, and performance of different workstations and devices.
• Responded to support requests and patiently walked individuals through basic troubleshooting tasks.

• Conducted functionality, security, and performance testing on various workstations and devices.
• Delivered Tier 1 IT support to non-technical internal users through desk-side assistance.
• Managed and resolved support requests using ticketing systems.
• Provided clear, step-by-step guidance for basic troubleshooting inquiries.
• Provided user support for Mac, iMac and Apple TV devices stationed throughout campus

• Provided homework assistance using specific curriculum and materials.
• Provided personalized tutoring to 2–4 students per semester, adapting lessons to their individual learning goals and needs.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.

• Attended team and company meetings to receive updates and ensure production quality
• Maintained proper sanitation practices
• Operated all equipment and machines according to manufacturing instructions
• Served as assistant to Production Supervisor, supporting all aspects of production
• Safely unloaded and loaded products from pallets and supplied production lines with adequate materials

Duties:

• Assisted in technical demonstrations with lead instructor
• Managed small teams of 10-20 students and guided them through relevant instructions and appropriate content alongside the main instructor
• Maintained equipment and tools to achieve operational readiness, safety and cleanliness
• Memorized and applied the values and rules of Hall's Taekwondo within the workplace
• Offered friendly and efficient service to all students/parents and handled challenging situations with appropriate measures