Sebastian Rodriguez Bejarano
Coorparoo,QLD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Guzman Y Gomez Capalaba
01.2019 - 12.2023
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Takes full ownership of the P&L including management of Cost of Goods Sold (COGS), Cost of Labour (COL), operating expenses and cash management.
- Monitor stock deliveries to ensure they are in line with orders and invoices (e.g., weights, case counts, quality, and yields).
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Conduct Workplace Health and Safety reviews in a timely manner, and complete action plans promptly according to restaurant guidelines.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Shift Leader
Guzman Y Gomez Carindale
Brisbane
05.2014 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Lead a guest focused team that delivers exceptional guest service and food quality at all times.
- Effectively manage cash handling procedures at all times, including investigating and reporting cash discrepancies and management of customer refunds.
- Monitor for any yield variances that occur with produce and food product, and promptly measure and investigate as required.
- Manage all areas of Workplace Health and Safety to ensure compliance requirements are met.
- Implement corrective actions for all reported injuries, incidents, near misses and workplace hazards as they occur, and ensure issues are escalated, investigated, and closed promptly in accordance with restaurant requirements.
- Complete all daily, weekly, and monthly cleaning tasks, ensuring that the restaurant cleanliness and sanitisation is maintained to require standards.
- Ensure the Food Safety Checklist is accurately completed at all times and take corrective action where required to address gaps.
Head Cook/ Shift leader
Guzman Y Gomez
07.2012 - 04.2014
- Ensure that the restaurant consistently delivers the highest quality of food and customer service to all customers according to the restaurant standards
- Provide effective leadership of the restaurant team
- Operate the restaurant in order to consistently deliver sales that meet or exceed the targets set for the restaurant time to time
- Assist with the execution of local area marketing as required by the restaurant
- Do basic food preparation such as chopping ingredients
- In some cases, perform some cooking on a given shift
- Multiple tasks at one time
- Give useful feedback related to various sales opportunities in the public market
- Help the brand managers in the effectuation of marketing and sales campaigns to generate more business.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored kitchen staff to prepare each for demanding roles.
Waiter
Siana Restaurant
04.2011 - 11.2011
- Takes food and beverage orders from patrons, answers questions regarding prices, substitutions, quality or quantity of menu items, and availability of menu items
- Delivers food and beverages to tables; waits on tables to ensure that patrons are supplied with beverage refills or clean utensils when desired
- Assists in setting up and taking down tables and chairs; places clean utensils and napkins on tables.
Glassier
The Exchange Hotel
08.2010 - 12.2010
- Takes food and beverage orders from patrons, answers questions regarding prices and substitutions
- Assists in setting up and taking down tables and chairs; places clean utensils and napkins on tables.
Assistant Cook
Hotel Hilton
05.2010
- Do basic food preparation such as chopping ingredients
- In some cases, perform some cooking on a given shift
- Multiple tasks at one time.
Assistant Cook
Spring Hill Hotel
01.2010 - 05.2010
- Do Basic Food preparation such as chopping ingredients
- Utilized excellent organizational skills to prioritize tasks effectively, ensuring a smooth workflow in the kitchen.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Prepared food orders to support waitstaff and other team members.
- Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
Education
Diploma in Marketing and Human Resources -
HETC
01.2013
Diploma in Hospitality and Management -
Sarina Russo School
11.2011
Diploma in Hospitality and Tourism & Cookery -
Sarina Russo School
12.2009
Completed High School
01.2009
Skills
- Ability to uphold professionalism, integrity and focus under pressure
- Highly resourceful organizational skills- developed through work experience
- Ability to responsibly assume and develop duties and assignments
- Ability to communicate effectively with people
- High level of adaptability and willingness to learn – gained through work experience in different cultures
- Excellent teamwork skills
- Problem-solving abilities
- Conflict resolution
- Operations Management
- Staff Development
Languages
English- Fluent
Spanish – Native language
Personal Information
Date of Birth: 07/03/89
References
- Monica Valles, 0405773343
- Carol Fuller, 0416032332
Hobbies and Interests
- Squash
- Tennis
Timeline
Restaurant Manager
Guzman Y Gomez Capalaba
01.2019 - 12.2023
Shift Leader
Guzman Y Gomez Carindale
05.2014 - 01.2019
Head Cook/ Shift leader
Guzman Y Gomez
07.2012 - 04.2014
Waiter
Siana Restaurant
04.2011 - 11.2011
Glassier
The Exchange Hotel
08.2010 - 12.2010
Assistant Cook
Hotel Hilton
05.2010
Assistant Cook
Spring Hill Hotel
01.2010 - 05.2010
Diploma in Marketing and Human Resources -
HETC
Diploma in Hospitality and Management -
Sarina Russo School
Diploma in Hospitality and Tourism & Cookery -
Sarina Russo School
Completed High School
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