Sebastian Russo
Mona Vale,NSW
Summary
I believe during my three years in hospitality sector, in particular during a pandemic, I have developed an engaging and personalised approach with customer service together a fluid approach to learning in constant changing work conditions. I am hardworking and a positive team member and leader who finds satisfaction in achieving a successful team environment whilst ensuring to create a warm and welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Cashier
Ribelle Pizza
Freshwater, NSW
01.2024 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
Delivery Driver
Lucky & Peps Newport
Newport, NSW
12.2023 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Shift Leader
Pizz Aah
Freshwater, Narraweena
11.2020 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities
- Completed cash and credit card transactions accurately using POS software
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Completed daily financial activities and prepared weekly reports for management to inform decision-making
Cashier
Little L's
Mona Vale, NSW
10.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Business -
UTS
Ultimo, NSW01-2027
High School Certificate -
St Augustine's College
11.2023
CERTIFICATE III: Business Plus SOA in Real Estate (Assistant Agent) -
TAFE DIGITAL
11.2023
Skills
- Customer Service/Interpersonal Relations
- Team Collaboration and Leadership
- Safety Processes and Procedures
- Staff Training
- Operating POS System
- Inventory counts
- Problem-Solving
- Cash Handling
Languages
- SEBASTIAN RUSSO, Italian, Limited Working
- English, Native or Bilingual
Timeline
Cashier
Ribelle Pizza
01.2024 - Current
Delivery Driver
Lucky & Peps Newport
12.2023 - Current
Shift Leader
Pizz Aah
11.2020 - 12.2023
Cashier
Little L's
10.2020 - 04.2021
Bachelor of Business -
UTS
High School Certificate -
St Augustine's College
CERTIFICATE III: Business Plus SOA in Real Estate (Assistant Agent) -
TAFE DIGITAL
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