Sebastian Tang

Second in Charge to the station manager, managing a team of 15 Operational staff and a fleet of 40 drivers, ensuring the day-to-day operations tasks are completed in a safe, timely and cost-efficient manner.

• Overseeing and reviewing daily business functions are accomplished at peak efficiency with customer satisfaction and safety as primary goals.
• Route mapping and allocation review to ensure delivery volume and cost efficiency are driven to ensure business profitability.
• Team development and management of all activities relating to parcel sortation, ensuring deadlines, cost and KPIs are met in accordance to business requirements
• Fleet management, drivers onboarding, training and development
• Process mapping development and contingency planning in accordance to business continuous improvement planning.
• Station toolbox meetings to ensure business updates alongside WHS and OHS are in compliance with all stakeholders within the business.

Start up company to Canadian last mile service provider Intelcom, Dragonfly Shipping entered the Australian market to disrupt and challenge the current industry to become a market leader in e-commerce delivery service.

• Real-time delivery tracking, maintaining customer inquiries and satisfaction through strategic planning and troubleshooting.
• Develop and maintain working relationships with delivery partners.
• Team management through training and development as well as ongoing support.
• Driver rostering, route allocation, load scheduling and dispatching.
• Driver toolbox meetings, ensuring WHS and OHS compliances are met, alongside with incident reporting.

Leading a team of 9; warranting the day-to-day operations of the warehouse (Receiving, Receipting, Picking, Packing, Check and Dispatch) are met whilst prioritizing through strategic planning of resources producing a varying quantity of 20-30million catalogue distribution on a weekly basis to NSW regional/country and metropolitan areas, are met in a timely and safe manner.

• Production Planning and Resource Allocation
• Team Management and Development
• Safety Audits
• Running Daily Staff Tool Box Meetings
• Load Scheduling and Dispatching NSW Regional, Country and Metropolitan
• Daily Reports
• Inventory Management

Pilot Project to implement Automated Collation into the business, where the mission was to improve network sustainability throughout the supply Chain.

Directly reporting to the Implementation Manager, building a rapport with internal and external stakeholders ensuring project deadlines are met.

Successfully launched Automated Collation and as a result improve network sustainability through measurements of walker retention and assignment rates

• Project Management
• Process engineer Standard Operating Procedures
• Collaborate with internal departments to develop, integrate and continuous improve processes to incorporate into the business model.
• Data Analysts and forecasting
• Updating Project Tracker and performing Project ‘Health Check' whilst adhering to deadlines.
• Team management, recruitment and development. Production supervision ensuring production targets and KPIs were met.

Warehouse 2IC or filling as acting Team Leader, carrying out daily operations whilst working with internal and external stakeholders ensuring that products are dealt with the utmost accuracy, quality and efficiency reaching its end user.

• Daily reports to warrant the picking, packing of orders
• Receipting of stocks
• loading and unloading of trucks
• Quality checks
• Load Scheduling and dispatching