Professional with high standards and track record of driving sales growth and incredibly enhancing customer experiences in retail industry. Strong focus on team collaboration, effective communication, and adapting to changing needs. Skilled in inventory management, customer service, and technology and various software. Known for reliability and achieving results.
Hi, I’m
Sebastian Velasquez Goytizolo
Safety Bay,Australia
Summary
Overview
2026
years of professional experience
Work History
24:7 South Youth Group
Youth Minister
01.2024 - Current
Job overview
- Communicated with parents and guardians about church policy, events and youth participation.
- Delivered engaging sermons tailored specifically for the youth audience, inspiring spiritual reflection and growth.
- Enhanced youth engagement by incorporating interactive activities and multimedia into ministry programs.
- Maintained social media presence to increase youth participation in Christ-focused activities and events.
- Coordinated volunteer efforts for various church functions, promoting a sense of unity within the congregation.
- Managed an efficient team of over 18 volunteer leaders and under 18 student leaders.
- Work and communicate with neighbouring schools and the local parish.
- Raising funds for the youth group with events and sausage sizzles.
- Risk managing events and games.
- Preparing an engaging night for youth to enjoy with games, excitement, relatable and young people, testimonials and deep talks, reflections, and then food and time for fellowship for Youth from years 6-12.
- Built rapport with teenagers and guardians by delivering engaging events for youth ministry members.
- Created pastoral care and a sense of belonging with regular youth group members and parents of youth group members.
- Developed innovative outreach initiatives, resulting in increased attendance at ministry events.
- Acted as confidant for many young church members to enhance faith and personal growth.
- Utilized excellent organizational and communications skills to coordinate and motivate volunteers.
- Kept records of youth participation and youth ministry budget.
- Scheduled and managed teams of youth volunteers.
- Set goals for youth in church and communicated with parents regarding progress.
- Shared valuable life experiences with youth in years 6 to 12 to promote positive self-esteem and improve social skills.
- Trained and supported a team of volunteers to be efficient, timely, loving, caring, and understand duty of care and supervision.
Telstra Retail
Retail Consultant Agent
02.2024 - Current
Job overview
- Oversaw cash handling procedures, ensuring accurate transactions and proper documentation at the end of each shift.
- Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.
- Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
- Collaborated with fellow consultants to create a positive work environment that fostered teamwork and productivity.
- Focused on achieving daily, weekly, and monthly sales goals in order to contribute to the overall success of the organization.
- Implemented loss prevention strategies, minimizing instances of theft or damage to store merchandise.
- Boosted customer satisfaction by providing personalized product recommendations and tailored solutions.
- Actively engaged with customers upon entry into the store, creating a welcoming atmosphere conducive to successful sales interactions.
- Stayed current on industry trends and product knowledge to provide informed recommendations to customers looking for specific items or solutions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Became familiar with products to answer questions and make suggestions.
Lazer Blaze Port Kennedy
Crew Member
10.2022 - 02.2024
Job overview
- Demonstrated strong multitasking abilities, handling parties and bookings, simultaneously without compromising quality or efficiency.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions staying on schedule inside of time slots, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Related to children and brought a pleasant experience for parents, their kids, and guests.
- Explained game rules, restrictions, in an engaging way, to guests.
24:7 South Youth Group
Student Leader
06.2022 - 01.2024
Job overview
- Assisted smooth running of a weekly Youth Group, preparing food each week, setting up Audio Visual equipment for projectors, TVs, etc, performing as MC to hype up the crowd, bring excitement and explain rules and games, managed time to make sure to end at 9PM, assisted in making sure supervision of Youth is maintained.
McDonald's Warnbro
Crew Member
10.2020 - 02.2022
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected card payments and correctly handled cash payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Gonz Glass Art / Gonz Security Doors
Assistant
Job overview
- Assisted employer in assembling and applying security
- Also assisted employer with applying and adjusting stained glass designs, fonts, styles, with different computer software.
- Proofreading work emails, messages and invoices.
Education
Acts 2 College of Mission & EvangelisationPerth, WA
Diploma in Catholic Youth Ministry from Youth Ministry
12-2024
University Overview
Kolbe Catholic CollegeRockingham, WA
High School Diploma
10-2023
University Overview
- Member of Developer Club, 2020 to 2022
- Additional Coursework: Cert II in Financial Studies
Murdoch UniversityPerth, WA
TLC Learning For Tomorrow, from University Preparation Pathways
09-2023
University Overview
- Professional Development Studies: University expectations, behaviours and university level assessments, assignments, etc.
Star of The Sea Catholic Primary SchoolRockingham, WA
Primary School from -
12-2017
University Overview
Skills
- Youth Group and relational development
- Event planning and risk management
- Volunteer management, training and supporting
- Social media engagement, prescence and promoting
- Customer service, solution tailoring, connecting and understanding
- Communication skills such as showing curiosity and empathy, relating and speaking from the heart
- Team coordination to manage time well, be in and out of venues in the required times, and hard finish at the desired time
- Public speaking
- Conflict resolution
- Fast learner
- Time management
- Computer skills
- Attention to detail
Computer Skills
Computer Skills
I am adept in:
- Adobe Photoshop
- Microsoft Office (Excel, Word, Powerpoint)
- Salesforce
- Telstra Billing Systems: Console, Siebel, MICA, UPOS
- Instagram, Facebook, Messenger
- Mac and Windows Systems, but more Windows
- Canva
- Audacity
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Retail Consultant Agent
Telstra Retail
02.2024 - Current
Youth Minister
24:7 South Youth Group
01.2024 - Current
Crew Member
Lazer Blaze Port Kennedy
10.2022 - 02.2024
Student Leader
24:7 South Youth Group
06.2022 - 01.2024
Crew Member
McDonald's Warnbro
10.2020 - 02.2022
Assistant
Gonz Glass Art / Gonz Security Doors
Acts 2 College of Mission & Evangelisation
Diploma in Catholic Youth Ministry from Youth Ministry
Kolbe Catholic College
High School Diploma
Murdoch University
TLC Learning For Tomorrow, from University Preparation Pathways
Star of The Sea Catholic Primary School
Primary School from -
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