Sebastien Hibbard
Central Coast
Summary
Dynamic bar focused professional with proven knowledge and skill in employee development, quality of service and quality of product; honed across roles at IHG Hotels, Swillhouse and other leading venues. Excelled in building foundational systems for venues, enhancing customer service through in-house and organised external staff trainings, and driving revenue growth with creative marketing, improved reviews and improved product. Well-versed in various booking systems and POS's as well as fore-fronting staff trainings, showcasing a blend of technical know-how and leadership skills
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Supervisor/Manager
IHG Hotels
10.2023 - Current
- Built all foundational systems in both written trainings and in-person trainings for the bar
- Established strong connections with hospitality companies from my time in Sydney and consequently enabled profit-bearing activations and contracts for the bar.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
Bar Manager
NZSki
06.2023 - 10.2023
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Increased revenue with creative marketing initiatives and promotional events.
Head Bartender
Pocket Bar
05.2022 - 05.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation procedures.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
Bar Supervisor/Manager
Meraki Arts Bar
11.2021 - 05.2022
- Built two of the bars from a three bar venue from scratch, including furniture and paint, bar layouts, bar procedures, staff training etc.
- Organised contracts with labourers, suppliers and liquor companies to have a strong setup of the bar.
- Trained and organised meetings with 20-30 staff, describing roles, positions and management.
- Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
Bartender/Supervisor
Swillhouse
12.2020 - 11.2021
- Was shared between three separate acclaimed venues being Frankie's Pizza By The Slice (RIP), Alberto's Lounge and The Baxter Inn.
- Was taught by head of industry bartenders and managers, such as Jay Cozma and Ross Purnell.
- Studied anything and everything to do with Amaros and all spirits, being specifically trained in all variants of whiskey and product selling.
- Participated in countless Campari Academy trainings and all trainings provided by Swillhouse from suppliers and spirit companies. Have an extensive product knowledge from this.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender
Grounds of Alexandria/The City
08.2019 - 12.2020
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Completed requisitions to maintain required stock par levels.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Bachelor of Mechanical Engineering - Engineering
University of Sydney
Sydney, NSWHigh School Diploma -
Central Coast Grammar School
Central Coast, NSW07-2019
Skills
- Upselling strategies
- Schedule oversight
- Staff management
- Employee development
- Back End POS know-how
- SevenRooms and other booking programming know-how
- Supply management
- Policy development
- Beverage making
- Menu development
- Training and mentoring
- Bar management
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
Timeline
Bar Supervisor/Manager
IHG Hotels
10.2023 - Current
Bar Manager
NZSki
06.2023 - 10.2023
Head Bartender
Pocket Bar
05.2022 - 05.2023
Bar Supervisor/Manager
Meraki Arts Bar
11.2021 - 05.2022
Bartender/Supervisor
Swillhouse
12.2020 - 11.2021
Bartender
Grounds of Alexandria/The City
08.2019 - 12.2020
Bachelor of Mechanical Engineering - Engineering
University of Sydney
High School Diploma -
Central Coast Grammar School
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