Sebastjan Novak
Rowville,VIC
Summary
Sales professional prepared for this role with solid background in customer service and transaction facilitation. Known for strong negotiation skills and ability to close deals efficiently. Committed to team collaboration and achieving sales targets, adapting to changing market conditions.
Overview
12
12
years of professional experience
Work History
Used Car Sales
Mornington Ford & Kia
01.2023 - Current
- Sales of used & Demo vehicles
- Provide outstanding customer service in one of the leading Kia & Ford sites nationwide
- First point of customer contact
- Meeting customers face to face & negotiating terms of a sales agreement
- Arranging appointments from internet & call connects
- Managing Inventory
- Increased used car sales by implementing strategic marketing initiatives and optimizing inventory management.
Self Employed
SN Detailed
05.2020 - Current
- Automotive Detailing
- Price Negotiating
- Cash Handling
- Marketing/Social Media Management
- Lead Acquisition
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Used Car Sales
Frankston Toyota
01.2022 - 01.2023
- Discovering & catering to customers car needs/wants
- Managing client relations and rapport
- Ensure superior customer service without high pressure sales tactics to facilitate creation of a long-term customer relationship
- Follow up with customers post-sale for any questions, queries or needs
- HFH Auto High Performance Training
- Completed Road 2 A Sale Qualified
- Improved team's closing ratio by conducting ongoing training sessions focused on sales techniques and product knowledge.
Sales Consultant
iSelect Insurance
06.2019 - 05.2020
- Responding to internet sales leads from various customers throughout Australia
- Actively turn those leads into established appointments with our clients
- Consistently exceeded sales quotas
- Customer Service & Satisfaction
- Over the phone lead generating & sales
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Business Solutions Specialist
Telstra Business Centre
10.2017 - 05.2019
- Inbound & Outbound calls
- Customer service
- Instore sales
- Over the phone sales
- Sales Targets
- Evaluated employee performance regularly to identify areas of strength or improvement as well as provide constructive feedback for career advancement.
- Conducted thorough market research for informed decision-making and proactive business development opportunities.
Factory Hand
Staff Australia
04.2015 - 10.2017
- Packaging of containers
- Assembling product containers and crates
- Clearance of ‘Damaged Goods’
- Transportation of goods
- Stock Take
- Meeting KPI’s
- Inspected final products to assess compliance with quality standards and established tolerances.
- Unloaded and loaded items from conveyors, machines, and conveyances.
Crew Trainer
McDonalds
05.2013 - 03.2015
- Kitchen Crew Trainer
- Strong Customer Service skills
- Cash handling
- Met OH&S guidelines
- Stock management
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
Education
Year 12 -
Nazareth College
01.2015
Skills
- Leadership
- Communication
- Determination
- Teamwork
- Problem Solving
- Planning and Organising
- Proactive
- Customer Service
- Sales
- Goal-oriented mindset
- Customer relationship management
- Strong negotiation skills
References
- Ian Mahon, Manager at Telstra Business Centre
- John Daniel, Salesman at Frankston Toyota
- Daniel Akie, Sales Manager at Mornington Ford
Contact details available upon request.
Timeline
Used Car Sales
Mornington Ford & Kia
01.2023 - Current
Used Car Sales
Frankston Toyota
01.2022 - 01.2023
Self Employed
SN Detailed
05.2020 - Current
Sales Consultant
iSelect Insurance
06.2019 - 05.2020
Business Solutions Specialist
Telstra Business Centre
10.2017 - 05.2019
Factory Hand
Staff Australia
04.2015 - 10.2017
Crew Trainer
McDonalds
05.2013 - 03.2015
Year 12 -
Nazareth College
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