Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Sebastyn Andrea

Bendigo

Summary

Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat Floor Staff Member and Barista successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Floor Staff Member and Barista position. Ready to help team achieve company goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

4
4
years of professional experience

Work History

Floor Staff Member

Bruce's Kitchen
07.2023 - 02.2024
  • Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
  • Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
  • Wrapped, boxed and weighed bakery department products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Contributed to loss prevention efforts by monitoring customer activity and reporting any suspicious behavior to store management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Logged reports, expenses, receipts, and sales in company database.
  • Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
  • Anticipated customer needs proactively; offering carts or baskets before explicitly requested.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Facilitated smooth transitions during shift changes by communicating pertinent information clearly among team members about ongoing tasks or issues requiring attention.

Barista

Bruce's Kitchen
06.2023 - 02.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Used POS system to accurately enter orders and process payments.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Floor Staff Member

Bruce's Kitchen
12.2019 - 06.2023
  • Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
  • Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Logged reports, expenses, receipts, and sales in company database.
  • Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.

Education

High School Diploma -

Melbourne Grammar School - Middle/Senior
Melbourne, VIC
11.2023

Skills

  • Adaptable and Flexible
  • Customer Service
  • Engaging with Diverse Customers
  • Cash Drawer Management
  • Store Opening and Closing
  • Ability to Lift 40 pounds
  • Honest and Dependable
  • Store Organization
  • POS System Operation
  • Technical aptitude
  • Speech Clarity
  • Retail Merchandising
  • Team Cooperation
  • Sales and Promotions
  • POS Software
  • Computer Proficiency and Microsoft Office
  • Workplace Safety
  • Reliable and Responsible

Hobbies

I am an avid artist in my spare time, I enjoy drawing in all types of styles and expressing myself through each stroke of a brush and each line on my page.

I am also producing music in my spare time, I create musical compositions, beats and songs for my own enjoyment while also making music that others can enjoy and listen to. 

I enjoy being hands on when crafting or building objects. I have experience in coding software such as Arduino and am also a LEGO lover, with many sets at home on display.

I also enjoy gaming, playing Fortnite, Minecraft and Roblox, while indulging in the horror experience of many games

Timeline

Floor Staff Member

Bruce's Kitchen
07.2023 - 02.2024

Barista

Bruce's Kitchen
06.2023 - 02.2024

Floor Staff Member

Bruce's Kitchen
12.2019 - 06.2023

High School Diploma -

Melbourne Grammar School - Middle/Senior

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Sebastyn Andrea