Sebin Thomas

• Interpreting parts from spare parts catalogue

• Attend phone calls/emails and respond to the questions about parts.

• Talk with customers to assess their needs and sell the right parts.

• Coordinate with the service team to ensure parts are available or ordered promptly when needed.

• Update workshop manger expected parts delivery timeframes.

• Receive, unpack, and store parts.

• Conduct periodic stock take and generate necessary reports.

• Process payments and returns when necessary.

• Review Stock level and re-order parts.

• Ensure parts store is tidy and all the parts are allocated in the appropriate bins.

• Answer phone calls and respond to questions and requests about parts
• Look after online parts sales and parts dispatch
• Greet customers in-person and determine what parts they need
• Coordinate with the service team to ensure parts are available or ordered promptly when needed
• Receive, unpack, and store parts
• Track inventory and input items into the company log to ensure accurate inventory counts
• Conduct periodic stock take and generate necessary reports
• Process payments and returns when necessary.

• Monitoring the workshop load and available Hrs
• Job scheduling and allocation based on delivery schedule and skill matrix
• Monitor and ensure on time completion of job
• Inform Service Advisors in case of delays or additional repairs and advise on revised delivery time
• Update the job status of the repair in the system
• Preparing V.O.R and follow- up with Parts Dept
• For non-available parts
• Prepare O/T schedule with Foreman's feedback and getting approval from the Manager
• Oversee staff leave planning, guaranteeing consistent level of resources throughout the year
• Co-ordination with Foreman/Team Leader/Testers/S.A for the smooth work flow of the workshop
• Ensure optimum utilization of man power/facilities
• Maintain a safe working environment, verifying safe working practices were adhered to across all tasks.

• Receiving vehicles for service and repair jobs in a friendly and professional manner and raising job cards on CRM system
• Examine the extent of damage/complaint and generate the proper estimate with delivery time according to the workshop load
• Translating customer's repair problems into standard repair terminology
• Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers
• Collect the required documents for insurance claim from customers
• Coordinate with workshop and updating customers regularly on progress and ensuring delivery of vehicles within promised time
• Preparing invoices on CRM systems after ensuring proper parts and labor charges are issued
• Conducting post service follow up to ensure customer satisfaction.

• To ensure customer satisfaction and reduce complaints related to service failure or attitude
• Ensure staff and workshop discipline for efficiency, quality and professionalism of job
• Ensure maximum productivity to increase profits and quick completion of jobs in order to achieve the given target
• Establish clear communication with customer and staff to enhance job completion, quality and develop customer confidence
• Ensure satisfactory financial performance, namely turnover, gross margin and expense control to achieve company's budgetary objectives
• Ensure on time debt collection and maintaining of records in a systematic manner
• Create and maintains good working relationship with insurance companies & inter departments
• Negotiate with the insurance company for best claim settlements.