Summary
Overview
Work History
Education
Skills
Transferrableskills
Voluntaryexperience
Martial Art
Languages
Timeline
Generic

SEBRI MOHAMED

Crestmead,QLD

Summary

I am a proactive and confident individual seeking a full-time auto mechanical job in Brisbane. I have developed strong communication and interpersonal skills through my studies and work experience. Being a people person, I am eager to pursue a role that enables me to help others daily.

Overview

8
8
years of professional experience

Work History

IAG Claims Consultant

TSA
01.2022 - Current
  • Lodge and manage end-to-end process for property and content claims
  • Followed up with customers on unresolved issues.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.

Retail Assistance

Supercheap Auto
01.2017 - Current
  • Assisted customers with prompt and polite support in person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.

Independent Contractor

Courier Driver
01.2021 - 01.2022
  • Manually loading/unloading products
  • Ensuring driving style is always law-abiding and professional
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Manifests, POD's etc.
  • Contacted customers to confirm delivery details and locations.
  • Utilised GPS navigation systems to navigate faster routes.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.

Multicultural Diversity Officer (Trainee)

Australian Football League
01.2020 - 01.2021
  • Responsible for accommodating Intra - intercultural dialogues and creating safe space to peacefully discuss controversial issues, i.e., racism, domestics, sexuality etc
  • Connecting school students (high school students mainly) to outside resources for their benefit if needed
  • Responsible for developing as well as participating in school events ranging from multi-cultural events to residence hall activates
  • Responsible for organising diverse community holy cultural days including Iftar, Diwali, etc.

Sales Consultant

Optus
01.2019 - 01.2020
  • Provide general knowledge about the new phones that have been launched or, in particular, their selections such as pricing, resolution, camera qualities, battery power usage, etc
  • Provided sales and customer service assistance to walk-in traffic
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Followed up with existing customers to provide additional support and address concerns.
  • Ensure customer satisfaction by following up after the sale

Delivery Driver

Dominos Pizza
01.2017 - 01.2018
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries
  • Completed on-time deliveries by choosing best and most efficient routes
  • Inspected and maintained delivery vehicles regularly to keep in safe working order

Education

Certificate III in Individual Support -

Brisbane, Intercare Training

Certificate III in Sports and Recreation -

AFLSports Ready
01.2021

Graduated Year 12 -

Calamvale Community College
11.2018

Certificate lll in Hospitality -

Aurora Training Institute
01.2017

Skills

  • Honest and reliable
  • Friendly
  • Respectful
  • Can do attitude
  • High computer literacy
  • Good verbal and written communication skills
  • Neat and tidy
  • Ability to do multitask
  • Auto system repair
  • Circuit Testing
  • Hand and power tools
  • Vehicle Maintenance
  • Parts Replacement
  • Spark Plug Replacement
  • Changing tires
  • Managing parts
  • Safety practices
  • Diagnostic abilities
  • Mechanical Aptitude

Transferrableskills

  • Excellent team contributions resulting in increased productivity, enhanced working relationships and outcomes
  • Working with different ages, races, religions or political persuasion. Open-minded.
  • Applying teamwork skills to a range of situations such as planning, organising, leading, solving a problem
  • Ability to work as a team or individual
  • Problem solving
  • Developing practical solution
  • Solving problems in teams
  • Positive mind thinking
  • Applying a range of strategies to problem solving
  • Ability to solve problems using mathematics
  • Self-management
  • Having a personal vision and goals
  • Taking responsibility and risk
  • Can do attitude
  • Articulating own ideas and visions
  • Evaluating and monitoring own performance
  • Technology
  • Having a range of IT skills
  • Ability to use Accounting software
  • Having the appropriate physical capacity
  • Being willing to learn new IT skills

Voluntaryexperience

  • 2016-2018, Teacher Aid, Calamvale Community College
  • 2016, Fundraising Volunteer, MCF (Muslim Charitable Foundation)

Martial Art

My passion for martial arts ignited after watching the ONG BAK movie in 2013 at the age of 13. Seeking guidance, I consulted with my Uncle Robbie, whose friend owned a martial arts class called Silat, an Indonesian warrior art. I delved into Silat and later expanded my skills by joining Brazilian Jiu-Jitsu classes in 2018 with Galeb Brothers Springwood. Unfortunately, the journey hasn't been without its setbacks, the most challenging being the injury I endured.

Languages

Amharic
Native or Bilingual

Timeline

IAG Claims Consultant

TSA
01.2022 - Current

Independent Contractor

Courier Driver
01.2021 - 01.2022

Multicultural Diversity Officer (Trainee)

Australian Football League
01.2020 - 01.2021

Sales Consultant

Optus
01.2019 - 01.2020

Retail Assistance

Supercheap Auto
01.2017 - Current

Delivery Driver

Dominos Pizza
01.2017 - 01.2018

Certificate III in Individual Support -

Brisbane, Intercare Training

Certificate III in Sports and Recreation -

AFLSports Ready

Graduated Year 12 -

Calamvale Community College

Certificate lll in Hospitality -

Aurora Training Institute
SEBRI MOHAMED