Sedelia Sun

Sedelia is an Assistant Project Manager within the Sydney Trains MSA Panel Project Management Team, responsible for overseeing the delivery of rail infrastructure projects for Sydney Trains, Transport for New South Wales (TfNSW), and various contractors, including the MTMS Regional Rail Technical Advisor Contract. With 2 years of comprehensive experience in Project Management, Bid Management, and Commercial Project Control, Sedelia has developed a strong foundation within the transport and infrastructure sector.

• Contributed to the successful completion of projects by coordinating tasks, monitoring progress, and maintaining comprehensive project documentation.
• Ensured client satisfaction through regular communication, providing progress updates and addressing concerns in a timely manner.
• Planned, monitored, and analyzed project costs to ensure alignment with financial objectives and to assess the percentage of project contribution.
• Managed subcontractor relationships to ensure the delivery of quality workmanship within established deadlines and budget constraints.
• Actively participated in weekly project reviews with senior management, providing progress updates, discussing challenges, proposing solutions, and outlining future plans.
• Developed and maintained comprehensive project documentation to ensure reliable record-keeping.
• Supported senior managers and department leaders by completing projects and resolving issues within tight budget and schedule constraints.
• Contributed to timely project delivery by proactively identifying risks and developing effective mitigation strategies.
• Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets within project management software.
• Led team meetings to evaluate project progress and plan effectively to meet delivery targets.
• Played a key role in resolving conflicts between team members or stakeholders, preventing delays and cost overruns.
• Enhanced team collaboration through regular meetings, clear communication, and shared goal-setting.
• Contributed significantly to the development and implementation of project quality assurance measures, resulting in improved outcomes and higher client satisfaction.
• Delivered exceptional service to clients, fostering strong relationships and creating opportunities for future business engagements.

• Assisted in training new team members, sharing best practices and expertise to support the Client Advisor role.
• Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  Maintained comprehensive knowledge of industry trends and products, ensuring accurate and informed guidance for clients.
• Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
• Worked towards set KPIs, consistently striving to meet and exceed targets, with a focus on CRM and customer relationship management.
• Delivered personalized and luxury customer service, influencing customers through individual sales style and professional product knowledge.
• Utilized professional sales skills to contribute to the achievement of store sales goals.
• Demonstrated the ability to multitask and manage groups of tourists during peak periods, while maintaining a positive and collaborative team environment.
• Self-motivated, adaptable to both individual and team-based work environments, and collaborated effectively with cross-functional colleagues.
• Valued honesty and upheld a strong work ethic in all professional interactions.
  

Team Role: Team Leader / External Communicator / Internal Facilitator
Responsibilities:

• Led weekly sponsor meetings, managed project scheduling using MS Project software, and facilitated internal communication through Trello.
• Conducted research on the latest e-commerce trends in Australia and New Zealand, and analyzed the supply chain challenges facing the industry, particularly in relation to the impacts of COVID-19.
• Investigated market trends and supply chain issues in Australia and New Zealand to address the sponsor’s objective of resolving e-commerce supply chain problems. Developed personalized e-commerce experience design solutions to increase market share in New Zealand and enhance customer service in the e-commerce sector, ultimately driving company growth.
• Delivered key project outputs, including the Project Charter, Project Management Plan Report, Project Poster, Project Status Report, Project Journal/Reflection, Project Presentation, and regular sponsor meeting updates.

Role: Store In-Charge (Sunday & Monday)
Key Responsibilities and Achievements:

• Managed store operations on Sundays and Mondays, working towards set KPIs to consistently meet and exceed sales targets.
• Demonstrated professional sales skills, contributing significantly to store performance; in June and July 2019, individually achieved 20% of the store's budget, totaling $88K, and became the top seller in a casual position.
• Experienced in working in high-traffic locations, adapting to a fast-paced environment while maintaining high service standards.
• Provided training and support to newly hired employees, sharing knowledge and best practices.
• Ensured a visually appealing store environment by regularly updating merchandise displays and maintaining organized presentations.
• Enhanced customer satisfaction through exceptional service and comprehensive product knowledge.
• Actively participated in store events, presenting new merchandise collections to engage customers and generate interest.
• Built a loyal customer base by establishing strong rapport and offering personalized service and tailored recommendations.

Role: Conversion Rate Optimization (CRO) Team Member
Key Responsibilities and Achievements:

• Completed the Google Analytics Beginners Course and earned certification.
• Gained proficiency in using Beusable tool for user experience analysis.
• Supported team members and managers in preparing client reports using Miro software (LG).
• Assisted the manager in aligning content on the Audi landing page to better match audience expectations, aiming to enhance relevance, engagement, and conversion rates.
• Contributed to listing testing and hypothesis formulation for Victoria University.
• Location: 80 Gipps Street, Pyrmont.

Role: Business Development and Operations Team Member
Key Responsibilities and Achievements:

• Collaborated with the Macquarie University Chinese Scholar & Student Association to organize the Sydney Career Expo Project at ICC Sydney.
• Demonstrated strong ability to follow instructions and effectively articulate ideas both verbally and in written form.
• Acknowledged for quick learning and self-motivation, consistently delivering tasks to a high standard.
• Developed and customized proposals for private sponsors to support business development initiatives.
• Location: Barangaroo Tower 1 Office.